ManchesterRecruiter
the smart solution for Manchester jobs

Representative, Customer Service

Company: Santander Bank
Location: East Providence
Posted on: January 11, 2019

Job Description:

Description:
As a member of Santander--s retail banking division, you--ll help serve Santander--s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander--s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Employer

Candidate is responsible for providing consistent high quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws

Responsibilities





  • Keeps informed of changes in bank products, services and procedures

  • Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)

  • Identify Customer needs, educate and sell customers on bank products, services and recommends solutions

  • Responds to and resolves customer inquiries on account status, researching problems and inquiries

  • Assesses customer needs beyond the immediate reason for contact

  • Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards


    Qualification:





    • High school diploma or equivalent

    • Minimum 6 months customer service experience

    • Basic aptitude for math, and proven ability to work with systems, accuracy in typing

    • Ability to adjust to a changing environment

    • Ability to educate customer on a service or product solution

    • Ability to empathize with a customer and take ownership of an issue

    • Ability to follow up on customer and commitments

    • Ability to listen and interpret customer communication to identify needs

    • Ability to make decisions and explain criteria and actions

    • Ability to present information and solutions in clear concise terms

    • Ability to question, accurately identify a need and present an effective solution

    • Ability to set customer expectations and explain to customer what is being done to resolve an issue

    • Bi-lingual specialty skill desired (Spanish and English)

    • Complete knowledge of Sovereigns products, policies and procedures

    • Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity

    • Demonstrates analysis and problem solving skills

    • Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group

    • Encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel

    • Excellent organizational and multi-tasking skills required

    • Flexibility in schedule

    • Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings creativity to the job

    • Manages time effectively

    • Positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action

    • Proven Customer Service skills and ability to work in a fast paced changing environment

    • Responds well to personal development and feedback, demonstrates a willingness to learn

    • Shows ability to confirm and check for understanding of communication

    • Speaks clearly and expresses self well in groups and in one-to-one conversations; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues

    • Strong communication skills and ability to present information clearly and professionally

    • Strong verbal communications and customer service skills

    • The ability to navigate Santander system to collect information and data needed to identify and assess needs and or diagnose service issue

    • Working knowledge of Santander products, service and systems and ability to communicate and educate customers

      At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

      Keywords: Santander Bank, Manchester , Representative, Customer Service, Sales , East Providence, New Hampshire

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category
      within


Other Sales Jobs


IN HOME DESIGNER - DESIGN SALES - READING
Description: We believe it is time for you to maximize your potential in a career that rewards passion, performance, and development. JOIN THE SMITH AND NOBLE FAMILY You''ll be encouraged to show your passion for (more...)
Company: Smith & Noble
Location: Winchester
Posted on: 01/24/2019

Sales Operations Manager
Description: The Sales Ops Manager will be responsible for working with all levels of management, including C-level executives, in a reporting and analytics role to optimize the business performance of our Global (more...)
Company: Vestmark, Inc.
Location: Wakefield
Posted on: 01/24/2019

Sales Enablement Professional
Description: ID 2Job Location s US-MA-LexingtonPosition Type Permanent - Full TimeMore information about this job:Overview br br Working closely with the Director of Go-To-Market GTM Enablement and all functions (more...)
Company: Mimecast Services Limited
Location: Lexington
Posted on: 01/24/2019


Sales Development Manager
Description: Sales Development Manager Bedford MA EnterpriseDB EDB , the largest provider of Postgres software and services and a leader in the open source database marketplace, is a successful, 10-year-old enterprise (more...)
Company: EnterpriseDB
Location: Bedford
Posted on: 01/24/2019

Independent Sales Agent
Description: Are you seeking a new position Feeling 'advancement stuck' Is financial growth a goal How about personal satisfaction Work life balance You'll find all that and more at Symmetry Financial Group SFG (more...)
Company: Symmetry Financial Group
Location: Boston
Posted on: 01/24/2019

Sales Development Representative
Description: Sales Development Representative Bedford MA EnterpriseDB, the largest provider of Postgres software and services and a leader in the open source database marketplace, is a successful, 10-year-old enterprise (more...)
Company: EnterpriseDB
Location: Bedford
Posted on: 01/24/2019

Route Sales Manager
Description: Join Ecolab's sales team as a Route Sales Manager in the Boston area. Within our industry leading Institutional division, this opportunity offers comprehensive chemical products and solutions to meet (more...)
Company: Ecolab
Location: Boston
Posted on: 01/24/2019

Interviewing Now, Part Time Openings - $18.50 base-appt.
Description: Interviewing Now, Part Time OpeningsVector Marketing has had a great year and we are looking to expand in 2019. Flexible work opportunities - great for students or just anyone looking to for a part time (more...)
Company: Vector Marketing
Location: Natick
Posted on: 01/24/2019

Sales Representative? Earn Extra Income - Drive with Postmates!
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are a great
Company: Postmates
Location: Somerville
Posted on: 01/24/2019

Sales Associate - Boston
Description: About Us: NexGoal is a corporate recruiting firm that places high quality, competitive and driven former athletes in careers with our corporate partners. Position Being Hired By Our Client: Sales Associate (more...)
Company: NexGoal
Location: Boston
Posted on: 01/24/2019

Log In or Create An Account

Get the latest New Hampshire jobs by following @recnetNH on Twitter!

Manchester RSS job feeds