Welcome Center Attendant / Membership Sales Associate
Company: MYSTIC VALLEY YOUNG MENS CHRISTIAN ASSOC
Location: Malden
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Position Summary The Welcome
Center Attendant / Membership Associate serves as the first point
of contact for visitors and prospective members. This role is
responsible for delivering exceptional customer service, providing
accurate information about programs and services, processing
membership sales, and maintaining a welcoming and professional
environment. The ideal candidate is friendly, detail-oriented, and
comfortable engaging with the public to promote membership options
and support overall facility operations. Key Responsibilities
Customer Service & Front Desk Support Greet all members in a warm
and professional manner. Answer questions regarding programs,
services, schedules, and facility amenities. Respond to phone and
email inquiries promptly and courteously. Check members in and
verify account status. Assist with registration for classes,
programs, and special events. Membership Sales Provide information
on membership types, benefits, pricing, and promotions. Guide
prospective members through tours of the facility as needed.
Maintain a strong understanding of membership features to
confidently promote and sell memberships. Process new memberships,
renewals, and cancellations accurately. Administrative &
Operational Tasks Process payments, receipts, and daily
transactions with accuracy. Assist with maintaining cleanliness and
order in the welcome center area. Report maintenance or safety
concerns to appropriate director. Support the team during special
events, peak hours, and promotional activities. Follows all YMCA
policies Any and all other duties assigned by your direct
supervisor. Availability This position covers shifts that fall
between 11:00 a.m. and 8:00 p.m. This time frame represents the
range of possible working hours, not the full length of each shift.
This is a part-time role, and scheduled days and hours may vary
from week to week based on staffing needs. Qualifications High
school diploma or equivalent required. Previous customer service or
sales experience preferred. Strong communication and interpersonal
skills. Comfort with point-of-sale systems and basic computer
operations. Ability to multitask in a fast-paced environment.
Friendly, approachable demeanor with a customer-first attitude.
Ability to work evenings, weekends, and holidays as needed.
Physical Requirements Ability to stand for extended periods. Light
lifting (up to 50 lbs) may be required.
Keywords: MYSTIC VALLEY YOUNG MENS CHRISTIAN ASSOC, Manchester , Welcome Center Attendant / Membership Sales Associate, Sales , Malden, New Hampshire
