Front Desk Agent
Company: Courtyard Manchester
Location: Manchester
Posted on: January 25, 2023
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Job Description:
Highgate Hotels:
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com.
Location:
Courtyard Manchester700 Huse RdManchester, NH 03103 -
Responsibilities:
Answer inquires from guests regarding restaurants, transportation,
entertainment, etc.Follow all cash handling and credit policies.Be
aware of all rates, packages and special promotions as listed in
the Red Book. -Be familiar with all in-house groups. -Be aware of
closed out and restricted dates.Obtain all necessary information
when taking room reservations and follow the rate-quoting
scenario.Be familiar with hospitality terminology.Have knowledge of
emergency procedures and assist as needed.Handle check-ins and
checkouts in a friendly, efficient and courteous manner.Use proper
two-way radio etiquette at all times when communicating with other
employees.Fully comprehend and be able to operate all relevant
aspects of the Front Desk computer system.Be able to perform and
complete all tasks and duties on the shift checklist in a timely
and efficient manner.Be able to complete a bucket check, room rate
verification report, and housekeeping report.Balance and prepare
individual paperwork for closing of shift according to hotel
standards.Maintain and market promotions and guest
programs.Maintain a clean work area.Assist guests with safe deposit
boxes.
Qualifications:
High School diploma or equivalent and/or one year of progressive
experience in a hotel or related field required.Guest Service
Experience preferred.Computer knowledge/skills required.Flexible
and long hours sometimes required.Sedentary work - Exerting up to
10 pounds of force occasionally, and/or a negligible amount of
force frequently or constantly to lift, carry, push, pull or
otherwise move objects.Late shiftMaintain a warm and friendly
demeanor at all times.Must be able to effectively communicate both
verbally and written, with all level of employees and guests in an
attentive, friendly, courteous and service oriented manner.Must be
effective at listening to, understanding, and clarifying concerns
raised by employees and guests.Must be able to multitask and
prioritize departmental functions to meet deadlines.Approach all
encounters with guests and employees in an attentive, friendly,
courteous and service-oriented manner.Attend all hotel required
meetings and trainings.Maintain regular attendance in compliance
with Highgate Hotel Standards, as required by scheduling, which
will vary according to the needs of the hotel.Maintain high
standards of personal appearance and grooming, which includes
wearing the proper uniform and nametag.Comply with Highgate Hotel
Standards and regulations to encourage safe and efficient hotel
operations.Maximize efforts towards productivity, identify problem
areas and assist in implementing solutions.Must be effective in
handling problems, including anticipating, preventing, identifying
and solving problems as necessary.Must be able to understand and
apply complex information, data, etc. from various sources to meet
appropriate objectives.Must be able to cross-train in other hotel
related areas.Must be able to maintain confidentiality of
information.Must be able to show initiative, including anticipating
guest or operational needs.Perform other duties as requested by
management.
Keywords: Courtyard Manchester, Manchester , Front Desk Agent, Sales , Manchester, New Hampshire
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