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Customer Service Representative

Company: Adecco USA
Location: Manchester
Posted on: September 24, 2022

Job Description:

Adecco is currently assisting a local company in their search to fill a Direct Hire Customer Service Representative position in Manchester, NH. This is an excellent way to get your foot in the door with a Fortune 600 company who is rapidly growing because of high demand for their products. Position Overview In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email Shift Hours:

  • Hybrid Remote: MON, FRI (remote) and TUES-WED-THUR (office)
  • Schedule: traditional business hours of 8am-5pm Duties and Responsibilities
  • Service approximately 80-100 customer contacts per day inclusive of phone email and chat interactions
  • Provide price and availability, order status, and general customer information upon request
  • Interpret and communicate information from ERP system and customer portal to customers
  • Process, resolve, and expedite orders
  • Collaborate with team members to balance out workload leading to a fast, high-quality response for the customer
  • Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
  • Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
  • Participate in on-call rotation (approximately 4 times per year)
  • Coding of calls/emails/chats to accurately reflect interaction type
  • Complete customer spreadsheet and other special notifications
  • Utilize strong technical knowledge to handle more advanced product-related inquiries
  • Facilitate creation of customer order reports
  • Manage key accounts, challenging accounts, and challenging salespeople Education
  • High School Diploma or GED Required Skills:
  • One to three years customer service experience
  • Strong written and oral communication skills For instant consideration for this position, click on Apply Now

    Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, Manchester , Customer Service Representative, Sales , Manchester, New Hampshire

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