Customer Service Representative

Company: Adecco USA
Location: Manchester
Posted on: September 24, 2022

Job Description:

Adecco is currently assisting a local company in their search to fill a Direct Hire Customer Service Representative position in Manchester, NH. This is an excellent way to get your foot in the door with a Fortune 600 company who is rapidly growing because of high demand for their products. Position Overview In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email Shift Hours:

• Hybrid Remote: MON, FRI (remote) and TUES-WED-THUR (office)
• Schedule: traditional business hours of 8am-5pm Duties and Responsibilities
• Service approximately 80-100 customer contacts per day inclusive of phone email and chat interactions
• Provide price and availability, order status, and general customer information upon request
• Interpret and communicate information from ERP system and customer portal to customers
• Process, resolve, and expedite orders
• Collaborate with team members to balance out workload leading to a fast, high-quality response for the customer
• Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
• Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
• Participate in on-call rotation (approximately 4 times per year)
• Coding of calls/emails/chats to accurately reflect interaction type
• Complete customer spreadsheet and other special notifications
• Utilize strong technical knowledge to handle more advanced product-related inquiries
• Facilitate creation of customer order reports
• Manage key accounts, challenging accounts, and challenging salespeople Education
• High School Diploma or GED Required Skills:
• One to three years customer service experience
• Strong written and oral communication skills For instant consideration for this position, click on Apply Now
  
  Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, Manchester , Customer Service Representative, Sales , Manchester, New Hampshire