Business Sales Representative 2, Small & Medium Business Direct Sales
Company: Comcast
Location: Manchester
Posted on: August 5, 2022
Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.Job SummaryResponsible
for inbound telesales of Comcast Company services to
Small-to-Medium business customers.Job Description
** Must reside in the NorthEast Division for this role **** Hours
are M-F 9am-5:30pm **
- Must be able to work in a fast paced, high-volume sales
environment.
- Responsible for full sale from intake to installation for small
to medium business customers.
- Previous digital platform Sales experience strongly
preferred!
- Effective time management, communication and written skills
required.
- Must be tech-savvy, self-motivated and sales driven.
Core Responsibilities
- Deliver consistently high close ratios, higher revenue and
multiple product business solutions.
- Meet / exceed sales targets & quotas by generating sales from
inbound calls; follow-up with potential customers to sell Business
Services products or services to small and mid-size
businesses.
- Utilize knowledge of the latest products and services to
promote the sale of bundled products and provide the optimal
solution for the customer as well as articulate benefits of our
products over other products.
- Stay abreast of competitive landscape and emerging technologies
to best position Business Services in the marketplace.
- Identify improvement areas through a consultative process that
would enhance our prospects ability to communicate more effectively
both internally and externally to their customers. Leads customers
through a consultative process to best meet their communication
needs.
- Ensure Client Relationship Management (CRM) software is
accurate and up to date on daily basis.
- Manage the customer relationship from initial call through
close, to resolve on the first call or escalate appropriately.
- Provides testing and feedback to assist with deployment and
adoption of new products, incentives, systems and other changes
introduced into the sales channel.
- Deliver best-in-class customer experience and represent
Business Services in a professional and courteous manner to
prospects and customers.
- Keep up to date on product knowledge, industry information, and
competitive landscape.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.
Disclaimer:
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
EducationHigh School Diploma / GEDRelevant Work Experience2-5
YearsBase pay is one part of the Total Rewards that Comcast
provides to compensate and recognize employees for their work. Most
sales positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the on our careers site for more details.
Keywords: Comcast, Manchester , Business Sales Representative 2, Small & Medium Business Direct Sales, Sales , Manchester, New Hampshire
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