Supervisor, SMB Direct Sales (CAM)
Posted on: May 12, 2022
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.
Job Summary Responsible for a team of business to business outbound
telesales representatives that are focused on retaining and growing
our existing customer base. Direct team of representatives on
upsell/cross-sell and renewing existing small-to-medium business
customers over the telephone. Develop, motivate and coach
representatives to ensure they achieve sales quotas through
solution based selling and account management. Customarily and
regularly directs the work of at least two or more other full-time
employees or their equivalent.
** Must reside in Norther East Division for this position **
** Technical knowledge, strong communication and organizational
skills required **
** Previous leadership, sales and coaching experience strongly
Lead team focused on retaining existing business customers by
example in key areas: prospecting, time management, funnel
management, forecasting, product knowledge and closing
Coach and develop all sales representatives in providing superior
customer service, achieving quality standards and meeting
performance expectations by giving timely and appropriate
Ensure CRM software is accurate and up to date on daily basis.
Ensure daily activity targets are met.
Conduct regular team meetings to improve skills, share best
practices and deliver key communications.
Conduct performance reviews and prepares performance improvement
plans. Hire, discipline and terminate personnel as necessary.
Partner with leadership in the business to business organization to
ensure positive working relationships and effective communication
between functional areas.
Conduct side by side coaching and call monitoring to ensure
compliance with selling company techniques and strategies.
Work directly with other supervisors to ensure consistency and
Provide appropriate feedback to management from consumers and sales
representatives to help business continue to grow and evolve.
Consistent exercise of independent judgment and discretion in
matters of significance.
Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for
how you do your job.
Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
Know your stuff - be enthusiastic learners, users and advocates of
our game-changing technology, products and services, especially our
digital tools and experiences.
Win as a team - make big things happen by working together and
being open to new ideas.
Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our
This information has been designed to indicate the general nature
and level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
While possessing the stated degree is preferred, Comcast also may
consider applicants who hold some combination of coursework and
experience, or who have extensive related professional
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Manchester , Supervisor, SMB Direct Sales (CAM), Sales , Manchester, New Hampshire
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