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Manager, Fleet Service (Hooksett, NH)

Company: Merchants Fleet Management
Location: Manchester
Posted on: July 28, 2022

Job Description:

The Manager of Fleet Service (Off Boarding and Release) oversees inventory availability and the timely completion of service cycles. Oversee strategic planning and execution of team that manages off lease assets and determining fleet cycling decision of reconditioning or disposition. The position will be responsible for ensuring high utilization of assets by driving efficiency in service cycle in areas of condition assessment, maintenance service, and body work. - Location: Hooksett, NH Check out the other benefits that Merchants Fleet has to offer . - Take a peek at the culture on the Mobility team: - Key Responsibilities:

  • Manages Fleet Service team; establishes and implements departmental policies, goals, objectives, and procedures, conferring with Director of Asset Management and other staff members as necessary.
  • Oversee inventory availability of asset class, asset type, and specifications to drive utilization of fleet. Ensures readiness of assets including maintenance, body work, and storage.
  • Drives cost savings through negotiated service rates, drive down service turn time, maintain high quality and establish and maintain vendor network for body shops, reconditioning, and 3rd party vehicle inspectors
  • Leads team in best practice inventory management including disposition decisions and service decisions
  • Analyzes information/processes and evaluate results for establishing best practices with the team and to benefit the Mobility Leasing Services team, in collaboration with the Director of Asset Management
    • Implement strategic business plan to improve upon operations and further advance success of business goals and profitability.
      • Assists in the disposition strategy, forecasts inventory levels for peak and off-peak seasons.
      • Manages quality, safety, and compliance of fleet portfolio.
      • Anticipates needs by having the right type and quantity of vehicles in the right locations at the right time; right size to demand.
      • Collaborates with different teams across the organization to achieve overall business objectives.
      • Acts as a liaison between Sales and Operations and with other departments of Merchants Automotive Group, Inc. with very close team contact with Strategic Account Management.
      • Monitors and tracks vehicle orders to stay ahead of any off-boarding challenges, as well as handle any issues that arise, with full communication with the Sales and Account Manager team.
      • Generates fleet reporting to better track and manage utilization, availability, and aging inventory.
      • Develops, tracks and communicates KPIs and SLAs to the Senior Leadership team on a monthly basis Experience:
        • Extensive experience (5-10 years) in the Fleet Management, Inventory Management, and/or Financial planning/operations
        • Prior experience leading/managing a staff Skills:
          • Ability to interact effectively with senior leaders and across functional teams
          • Strong analytical acumen with extensive data manipulation and reporting ability
          • Aptitude for organizational change, innovation, creativity, and ability to "look outside the box"
          • Ability to provide empowering leadership, recognition and appreciation, and foster a supportive and inclusive environment
          • Eye for efficiency and experience identifying and implementing large scale process improvement initiatives using data driven techniques
          • Excellent leadership, management, team building and coaching skills
          • Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
          • Ability to work as part of a team and lead others while accomplishing personal, departmental and company goals
          • High degree of organization and ability to manage multiple, competing priorities simultaneously
          • Extreme attention to detail and willingness to roll up your sleeves
          • Exceptional computer skills to include Microsoft Windows, Word, advanced Excel capabilities to include v-lookups and pivot tables, Outlook and Internet resourcing
          • High energy as well as a pleasant and professional demeanor
          • Strong organizational and time management skills
          • Excellent written, verbal, presentation, and interpersonal communication skills Education:
            • Bachelor's Degree in Business, Transportation or equivalent work experience
            • Master's degree in Operations Management or other business-related discipline preferred - Merchants Fleet is the nation's fastest growing fleet management company, providing flexible funding and service options for organizations that leverage vehicles to run their operations, serving as a single source for all vehicle needs, including electric vehicles. From financing and charging to maintenance and remarketing, Merchants has collaborated with dozens of OEMs, charging, data and upfit partners to ensure every client is connected to the service, technology platforms, and products that will support their fleet in making the transition to EV. Merchants Fleet is headquartered in Hooksett, New Hampshire, and its Innovation Center is located in the Chicago, Illinois area. Merchants is an award-winning place to work with accolades including; Best & Brightest, Best Company to Work For 2015-2021, Great Place to Work and Coolest Company for Young Professionals. - #LI-BK1To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. California Residents click for California Consumer Privacy Act (CCPA). .

Keywords: Merchants Fleet Management, Manchester , Manager, Fleet Service (Hooksett, NH), Professions , Manchester, New Hampshire

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