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Help Desk Analyst

Company: BerryDunn
Location: Manchester
Posted on: January 15, 2022

Job Description:

Overview:
BerryDunn is seeking a qualified Technical Support Analyst to join the team. The Technical Support Analyst works under the direction of the Service Desk Manager to support and maintain the operation of the firms technology equipment, services, systems, and software. You will work closely with the Technology team and Service Desk Manager to support policies, procedures and services to ensure a stable and secure computing environment ismaintained for BerryDunn employees. Youwill fulfill submissions to the IT Service Desk through various support channels that include: phone, email and in-person to assist BerryDunn employee requests. A commitment to providing superior customer service is essential, and the successful candidate will follow the process of incident management, from detection and recording to closure. The candidate will work as part of a dynamic team to support BerryDunn applications, systems, and hardware. As part of the IT Service Team, critical thinking skills, communication, knowledge sharing and the ability to work in a group environment as well as independently is critical in this role. The Technical Support Analyst is expected to be available and accessible in the Manchester, NH office from 8:00 a.m. to 5:00 p.m. to support our employees that work in various time zones.

Responsibilities:
You Will: Managing the service desk submission queue by receiving, prioritizing, documenting, and actively resolving employee requests for service and support. Identify trends, review, prioritize, and escalate problems to a Level II Analyst when needed. Onboarding employees from account creation to building, testing and deploying equipment. Troubleshoot and repair computers, technical equipment, and software applications and services. Assist employees with questions and technology service requests Process security change requests and follow change request standards Work with IT project teams for the implementation of new products and services Restore files and data for employees Contributes to Knowledge Base so our employees receive the most up to date information regarding products and services. Participate in weekly team meetings Other duties and assignments based on your technical experience and capabilities

Qualifications:
You Have:Bachelor's degree or minimum 1 year experience working in an IT technical support role or a degree in an information technology or computing major.Experience troubleshooting issues in Windows 10 and Office 2016.A demonstrated desire and ability to effectively solve problems, manage multiple priorities, and respond to end-user issues or requests in a timely and professional manner.Customer service experience demonstrating interpersonal skills, teamwork, ethics, responsibility, and excellent written and verbal communication skillsEthical, self-starter, detail oriented, and excellent communication skillsUnderstanding of GLBA and HIPAA regulations Microsoft Office 365 product suite, Microsoft Exchange, Microsoft SharePoint 2010 or higher, and Microsoft Active Directory experience with creating, and modifying accounts, organizational units, and security groups.Experience with mobile device management and support Experience with Citrix, PowerShell and Adobe Acrobat.Our Benefits:We value our employees and offer a variety of attractive benefits, in addition to being part of a high-powered, effective team! Here are just a few of our attractive benefits:Health, Dental, Rx and Vision InsuranceHealth Savings Account (HSA); Employer contributionResponsible Paid-Time-Off policy, including Paid Family Leave401(K) profit sharing plan with employer match after one yearLife and AD InsuranceLong-term Disability InsuranceLong-term Care InsuranceTuition Reimbursement, Continuing Professional Education, and CPA ExamWellness ProgramsMentor ProgramsAboutBerryDunn:BerryDunnis a CPA and Management Consulting firm with over 500 employees throughout the country that provide a full range of services including Management and IT Consulting, Health Analytics/Actuarial Consulting, Audit, Accounting, and Tax. We are headquartered in Portland, Maine, with offices in Arizona, Connecticut, New Hampshire, and West Virginia.BerryDunnhas maintained steady growth over its 40+ year history, and the firm is regularly named to national Top 100 lists, including recent recognition for being a fastest-growing firm. We partner with clients across the United States and Canada, and we attribute our growth to attracting, developing, and retaining outstanding employees who help our clients create, grow, and protect value.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Keywords: BerryDunn, Manchester , Help Desk Analyst, Professions , Manchester, New Hampshire

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