M365 adoption specialist

Company: Kyyba
Location: Boston
Posted on: April 24, 2024

Job Description:

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Description:

Responsibilities

• Establish clear adoption and Training goals and process milestones for the Trial Court Departments and their staff to work toward
• Work with the Trial Court Department Stakeholders to define what Microsoft 365 services and features should be developed and offered
• Promote the value of Microsoft 365 services and products through user experience
• Create or edit training courses and educational materials
• Review end user complaints and concerns and seek to improve all aspects of the end user experience with JISD
• Promote an energetic fan base for Microsoft 365 Offerings within the Trial Court and locate Champions to share the offering's benefit and value
• Maintain a detailed understanding of Microsoft 365 services, assist customers with questions and suggest the best products for their needs
• Deliver Training via 1:1, scheduled sessions, departmental check-ins, and Web Platforms
• Plan and facilitate M365 communication efforts working with business and technical stakeholders.
• Research, curate, and gather information, and produce well-written content such as help guides, tips and tricks, policy and guidelines, text- and video-based instructions, training modules, and news articles.
• Create and publish announcements, news posts, and news digest.
• Review and edit content and manage approval process before publishing.
• Continuously maintain and update content to deliver current and accurate information.
• Provide guidance on best practices for successful communication.
• Provide M365 Office hours as needed.
• Advocate for adoption of M365 tools across the Judiciary
• Assist in creation of governance, compliance, data policy, records management, retention, standard operating procedures, etc. Qualifications
• 2-5 years of experience in customer service or customer success position strongly preferred
• Exceptional ability to communicate and foster positive business relationships
• Strong understanding of the Microsoft 365 platform as a power user are required. In particular, Teams, OneDrive, Outlook, and SharePoint Online. Relevant certifications are preferred.
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to the organization's standards
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Proven record of excellent writing and communication skills demonstrated in an enterprise setting.
• Prior experience of creating policy, governance, and standard operating procedures.
• Prior experience of creating and editing video-based tutorials.
• Prior experience of end user training to a wide range of users
• A bachelor's degree in a related field
  Disclaimer:
  
  Kyyba is an Equal Opportunity Employer.
  
  Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
  
  Rewards:
  
  Medical, dental, vision
  
  401k
  
  Term life
  
  Voluntary life and disability insurance
  
  Optional Pre-paid legal plan
  
  Optional Identity theft plan
  
  Optional Medical and dependent FSA
  
  Work-visa sponsorship
  
  Opportunity for advancement
  
  Long-term assignment with opportunity for hire by client
  
  SELECT AWARDS
  

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan

Keywords: Kyyba, Manchester , M365 adoption specialist, Other , Boston, New Hampshire