2024 Summer - Customer Success Intern
Company: Workiva
Location: Manchester
Posted on: September 15, 2023
Job Description:
When can you expect to hear back?We like to attend all career
fairs and recruitment events before closing our positions. That
means, this position may be open without response for a couple of
weeks to give us time to wrap up the recruitment season. Please see
our tentative timeline below so you know when to expect to hear
back from us!
- All postings close: September 24, 2023 at 11:59 CT
- Interviews: Early October
- Offers: By end of October 2024 Start Dates:This position will
start in the summer and could have the opportunity to continue into
the fall. Please see our start dates below.
- Spring Internships: Monday, January 8, 2024
- 20/hours per week max (flexible around your class
schedule)
- Summer Internships: Monday, May 20, 2024
- 40/hours per week max Job SummaryThe Customer Success Intern
supports the Customer Success team by providing excellent service,
document setup, and collaboration. This person will create,
implement, and tag customer documents using Wdesk to meet their
document setup needs. Responsibilities
- Create and implement customer documents using industry leading
software
- Collaborate with internal, cross-functional teams including
Product Management, Sales, Marketing, Engineering and Finance
- Apply XBRL tagging information to financial statements and
statement footnotes
- Tie-out of XBRL tagging information within financial statements
and statement footnotes to ensure accuracy prior to filing
deadline
- Provide exceptional customer service to internal and external
customersWhat You'll NeedSkills
- Strong communication and leadership skills demonstrated through
leadership positions in community, school, or other programs
- Professional, outgoing, energetic personality with excellent
interpersonal skills
- Ability to work independently and take initiative
- Attention to detail and follow-through are required
- Must be technically savvy and demonstrate a high level of
competency using Excel, Word, Google Docs, etc.Experience
- Experience using Excel, Word, Google Docs, and similar word
processing programsEducation
- Must be currently enrolled in a degree-seeking program,
preferably in business or similar programTravel Requirement
- Minimal travelWorking Conditions & Physical Requirements
- Reliable internet access for any period of time working
remotely, not in a Workiva office. Sponsorship requirements:
- Must be authorized to work in the United States and not require
sponsorship now or in the future.How You'll Be Rewarded:
- Salary range in the US: $19.00 - $19.00
- 401(k) participation and match
- Paid sick leave
- A unique opportunity to further your learning experience
through additional internship seasons*Where You'll Work* Our values
drive how we work and who we hire. You will see these values
ingrained in how we support our customers, work with team members,
build our products and in the work environment we've created.
- Customer Success: Always delight our customers.
- Trust: Rely on each other.
- Integrity: Do the right thing, every time.
- Collaboration: Share resources and work together.
- Innovation: Keep creating solutions and finding better
ways.
- Inclusion: Support a diverse community where we all
belong.
- Accountability: Be responsible for your success and failure. We
believe our people are our greatest asset, and our unique culture
gives employees the opportunity to make an impact everyday. We give
our employees the freedom and resources they need-backed by our
culture of collaboration and diverse thought-to continue innovating
and breaking new ground. We hire talented people with a wide range
of skills and experiences who are eager to tackle some of today's
most challenging problems. *At Workiva, You'll Enjoy:*
- Intern Environment: Workiva was ranked a top 100 internship
program by WayUp and ranked #20 in Best Places to Work for a
reason! Our interns have the opportunity to participate in
mentoring, professional development, networking, and flexible hours
during their internship. We continually strive to provide numerous
resources to build not just excellent interns, but excellent
business professionals.
- Real Work Experience: Workiva interns are treated as full-time
employees and are allowed the freedom to contribute to real work
that truly impacts Workiva and it's operations. From writing code
in our production environment to directly supporting our customers'
on our newest platform, our interns play a vital role in our
company!
- Fantastic Perks: Being an intern at Workiva has benefits beyond
just a paycheck. You can't beat the wellness discounts, 401k
participation and match, casual dress environment, paid sick leave
and countless other perks that Workiva offers!
- Involvement: Ability to participate in Business Employee
Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+),
Veterans, Disabilities), Volunteering, Company wide celebrations,
and more
- Opportunity at Workiva: At Workiva, we offer more than just a
12-15 week spring or summer program. 80% of our interns extend
longer than just 1 semester with us to continue work on their
projects. As long as you are enrolled in a degree seeking program,
you could have the opportunity to be an intern at Workiva until you
graduate! Learn more about life at Workiva:Workiva is an Equal
Employment Opportunity and Affirmative Action Employer. We believe
that great minds think differently. We value diversity of
backgrounds, beliefs, and interests, and we recognize diversity as
an important source of intellectual thought, varied perspective,
and innovation. Employment decisions are made without regard to
age, race, creed, color, religion, sex, national origin, ancestry,
disability status, veteran status, sexual orientation, gender
identity or expression genetic information, marital status,
citizenship status or any other protected characteristic.We
strongly encourage and welcome people from historically
marginalized groups to apply. Workiva is committed to working with
and providing reasonable accommodations to applicants with
disabilities. To request assistance with the application process,
please email EarlyCareer@Workiva.com . Workiva supports employees
in working where they work best - either from an office or remotely
from any location within their country of employment.
Keywords: Workiva, Manchester , 2024 Summer - Customer Success Intern, Other , Manchester, New Hampshire
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