Member Service Representative - Personal Banker, Manchester, Part-Time, Onsite
Company: Digital Federal Credit Union
Posted on: November 26, 2022
Schedule: Thursday - Friday 3:30 - 7:30, Saturday 8:30 - 3:30
(14.5 hours) Onsite
Provide members with quality service and accurately process
transactions and member requests. Achieve assigned goals by
identifying members' needs and making the appropriate
--- Support the sales and service culture within the branch that
promotes the initiative that service + education = sales
results/achievement. Provide service excellence (internal/external)
the DCU Way.
--- Meet the financial needs of new and existing members by
building strong business relationships, recognizing potential sales
opportunities and making qualified referrals.
--- Support DCU's Success Sharing and Business Goals by actively
participating in all Branch Services initiatives and achieving all
assigned individual sales goals.
--- Foster teamwork and strengthen relationships between the branch
and support departments.
--- Accurately process all transactions such as deposits,
withdrawals, loan payments and check cashing. Complete member
requests for traveler's checks, money orders, treasurer's checks,
stop payments, bonds, gift cards, check orders and account file
maintenance. Understand and explain all DCU products and
--- Balance cash drawer and daily work with minimal errors and in a
timely manner while maintaining a cash variance record within the
guidelines of the "Cash Variance Policy".
--- Assist with nightly branch balancing duties, including
e-deposit scanning, balancing negotiable items, and securing
--- Adhere to all DCU policies and procedures, which include
security compliance and following guidelines intended to limit risk
exposure to fraud and losses.
--- Complete all required Bank Secrecy Act related training
annually and maintain knowledge of current BSA policies,
specifically those related to cash handling (CTR filing) and
identifying and reporting possible suspicious activity.
--- Support business decisions by working in other areas of the
Credit Union, such as the Information Center, support departments
and other branch locations when needed.
--- Perform other job-related duties as assigned.
--- Prior cash handling experience
--- Previous customer service/sales or teller experience
--- Excellent verbal communication skills
--- Good PC Skills
--- Adaptability to a sales/service environment
Bilingual skills a plus
We are proud to be an EEO/AA employer M/F/D/V.
#personal banker, customer service representative
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
Keywords: Digital Federal Credit Union, Manchester , Member Service Representative - Personal Banker, Manchester, Part-Time, Onsite, Other , Manchester, New Hampshire
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