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Customer Service Specialist

Company: E & R Laundry and Dry Cleaners
Location: Manchester
Posted on: November 25, 2022

Job Description:

Customer Service Specialist

*Who Are We?* We are a World Class, Family-Owned Laundry Processing Center, that has over 200 Employees and has been in business for more than100 years!

We are located in the heart of Manchester, NH and *promote a culture of inclusion, diversity and the opportunity for career advancement*.

E&R Laundry and Dry Cleaners is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need."

If you need assistance or an accommodation due to a disability, you may contact Human Resources at: 603-627-7661, ext. 704.

*What Are We Looking For?* .

We are seeking an energetic team member who is a hard-working, experienced professional to be the liaison between our company and its current and potential customers. The successful candidate will be able to effectively solve _customer issues_, complaints and inquiries; while keeping customer satisfaction at the core of every decision and behavior.

*Our successful candidate must: *
* Have a proven track record in customer satisfaction and an ability to make quick and accurate decisions.
* Have the ability to prioritize; be responsive and responsible
* Strong phone and verbal communication skills along with active listening
* Customer focus and adaptability; and can actively participate in the development and ongoing improvement of processes and procedures to enhance customer service
* Ability to multi-task, set priorities and manage time effectively
* Manage large amounts of inbound and outbound calls in a timely manner
* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
* Seize opportunities to upsell products when they arise
* Build sustainable relationships and engage customers by going the extra mile that lead to total customer satisfaction and retention.
* Keep clear and understandable records of all conversations in our database
* Be up for the challenge - every day brings unique challenges.
* Be reliable and flexible - Primary hours are Monday through Friday from 8:00 am to 5:00 pm, with a rotating schedule for on-call inbound emergency calls. At times, you may need to arrive early or stay later.

*E&R Offers the following benefits: *
* Health insurance
* Dental Insurance
* Vision Insurance
* 401K with a Match
* 2- Profits Sharing Checks
* Vacation Pay
* Holiday Pay
* Employee Assistance Program

*Job Duties: *
* Answer incoming customer inquiries
* Collaborate with management teams to stay updated on new products, services, and policies
* Record customer information within our customer service database
* Engage with clients in a friendly and professional manner while actively listening to their concerns
* Offer support and solutions to customers in accordance with the company's customer service policies
* Other duties as requested

*Communication method(s) used: *
* Email
* Phone
* In person

Job Type: Full-time

Pay: $41,000.00 - $44,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: E & R Laundry and Dry Cleaners, Manchester , Customer Service Specialist, Other , Manchester, New Hampshire

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