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Financial Aid Specialist I

Company: Southern New Hampshire University
Location: Manchester
Posted on: November 21, 2022

Job Description:

We are one growing team with one powerful goal - and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we're committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.This position will partially be based in the following office location.Manchester, NHHowever, partial remote work from the following states may also be considered: Massachusetts, Maine, Vermont.The OpportunityThis role is a technical position with the Financial Aid Operations team which requires strong processing knowledge of the financial aid life cycle. Applicants must be familiar with financial aid transactional work and conducting procedures so that loans/grants/scholarships are originated, recalculated, disbursed, returned and reconciled timely and accurately. This position requires strong trouble-shooting of complex student eligibility evaluation and in-eligibility situations. This is all performed within the prescribed regulations and compliance requirements of the institution and the federal and state governments. This person adheres to SNHU's set of core service and support behaviors at all times and is dedicated to meeting the requirements of the University's needs and mission. This position reports to the Financial Aid team lead.Primary Duties and Responsibilities:

  • Complete understanding of the financial aid cycle, regulations and compliance aspects, and processes fluently. Reviews files for eligibility of federal and private loans institutional, state and federal grants and institutional 3rd party scholarships to be recalculated and disbursed to students or returned to lender efficiently and accurately.
  • You evaluate unusual/mitigating circumstance documentation/information and exercises judgment by making adjustments or revisions to award(s).
  • Responsible but not limited to performing Return to Title IV Funds calculations (all populations), Return to Lender calculations, Tuition Assistance Calculations, and Deregistration Support.
  • You are responsible but not limited to performing Pell Recalculation, Originating/Certifying Loans, Disbursements and Reconciliations.
  • Generate and analyze system-generated data such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal, state and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend the situation.
  • You troubleshoot processing problems and technical issues with regard to the COD system and Colleague software. Applies corrective action. Consults with the appropriate resources when necessary such as processing support teams.
  • You help us identify missing, incomplete, or incorrect student information and resolve through communication. Apply corrective action.
  • You serve a significant role in the Business Process Redesign and process improvement initiatives to build efficiencies and automation of processes within Student Financial Services. Leverages the full potential of the COD system, NSLDS information, University Reports (Webi), Perceptive Content, UNIFY and Colleague functionality.
  • Responsible for electronic communication with the DOE Title IV Wide Area Network, including download and upload of applications, corrections, NSLDS and PELL grant data in and out of both the DOE and the Ellucian systems.
  • Interpret ISIR import data and research items to resolve conflict.
  • Process all Federal loans, and all of the eligibility requirements, reconciliation of award budget dollars, all calculations, consideration to regulations and compliance factors, and institutional procedures.
  • Attendance, punctuality, are essential functions of this role.
  • Other duties, responsibilities or activities may be assigned at any time.Minimum Qualifications:Qualifications include:
    • Bachelor's degree preferred plus 1 or more years' experience in a processing or financial aid environment or equivalent education and experience.
    • Exposure to integrated computer systems with complex multi-level structure and software.
    • Strong oral and written skills.
    • you are willing to provide detailed work.
    • Solid comprehension of mathematical concepts and equations.
    • Employment is dependent upon successful access to the National Student Loan Data System (NSLDS), which requires all federal loans to be in good standing and not in default; and a credit check to review that student loans are not default.Working Conditions:
      • Some weekend and evening work will be required.
      • Ability to work in an open-concept environment.
      • This job is hybrid, working in the office at least Tuesday, Wednesday, Thursday on-site at the Millyard at SNHU.Physical Requirements:
        • Ability to work at a computer for extended time.
        • May require sitting for extended time.Thinking about the job, but not sure you should apply? We still want to hear from you.We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!Are Benefits Important to You?We offer exceptional benefits, many available starting on the first day of employment:Anthem BlueCross affordable, low-deductible Medical insurance available on day oneLow to no-cost Dental, Vision and Life Insurance options5 weeks of Paid Time Off that starts accruing on day one & Paid HolidaysA Retirement Plan with a 9% Employer Funded annual contributionTuition Benefits with family offeringsWho Are We?SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we'll shape the future of education by transforming lives-beginning with yours.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.Remote work disclaimerPlease note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.Please note that a background check is required for employment.

Keywords: Southern New Hampshire University, Manchester , Financial Aid Specialist I, Other , Manchester, New Hampshire

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