Comcast Business Retention, Rep 2
Posted on: September 20, 2022
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.Job SummaryResponsible
for supporting Comcast Business Services in their efforts to retain
our existing customer base through working with existing customers
that are either requesting disconnect of service or who have been
identified as being part of a customer subset with high propensity
to request disconnect of service. Empathizes with clients, helps
them resolve outstanding issues and renegotiates the terms of their
agreement. Supports "value our customer" campaigns such as customer
satisfaction surveys, contract renewals, or other initiatives.
Works with moderate guidance in own area of knowledge.Job
Description** Must reside in the North East Division for this
position - This includes the States of New Hampshire, Connecticut,
Massachusetts, Pennsylvania, Delaware, New Jersey, D.C and parts of
Virginia ** Core Responsibilities
- Uses active listening, empathy and assumes ownership of
customer issues through to resolution.
- Communicates a professional sense of urgency, with various
departments, in an effort to rectify customer issues.
- Minimizes churn by strategically offering product bundles and
price points that meet the needs of the customers' budget and
business applications and expands their product mix with
- Proactively encourages retention by contacting clients at
various high propensity churn points in their life cycle (i.e. 3-6
months prior to contract expiration, after successive service calls
etc.) to assure customer satisfaction and to re-contract and extend
customer relationships where appropriate.
- Meets or exceeds budgeted retention goals for all product
- Demonstrates strong problem solving and communications
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
- Other duties and responsibilities as assigned. Employees at all
levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities. Disclaimer:
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud
to be an equal opportunity workplace. We will consider all
qualified applicants for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability, veteran status, or any other basis protected by
applicable law.EducationHigh School Diploma / GEDRelevant Work
Experience2-5 YearsSalary:Base Pay: $16.00Total Target Compensation
(Base Pay plus Targeted Commission): $24.65Our sales compensation
programs offer the potential for significant upside above targeted
earnings for those who overachieve their sales targets.Base pay is
one part of the Total Rewards that Comcast provides to compensate
and recognize employees for their work. Most sales positions are
eligible for a Commission under the terms of an applicable plan,
while most non-sales positions are eligible for a Bonus.
Additionally, Comcast provides best-in-class Benefits. We believe
that benefits should connect you to the support you need when it
matters most, and should help you care for those who matter most.
That's why we provide an array of options, expert guidance and
always-on tools, that are personalized to meet the needs of your
reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the on our careers site for more details.
Keywords: Comcast, Manchester , Comcast Business Retention, Rep 2, Other , Manchester, New Hampshire
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