Continuous Improvement Specialist

Company: SolutionHealth
Location: Manchester
Posted on: May 14, 2022

Job Description:

POSITION SUMMARY
The Continuous Improvement (CI) Specialist is responsible for leading, facilitating, and promoting culture transformation with the development of leaders, management system implementation, and improvement projects across Elliot Health System using improvement science and lean methods. The incumbent will coach, teach, mentor, and inspire operational excellence.
This includes working with and coaching front-line teams and area leaders using a data-driven, scientific problem-solving approach and teaching continuous improvement methods by delivering curriculum designed to foster a culture of improvement.
The CI Specialist coaches and works with area leaders and teams to identify areas of quality improvement, high reliability, and to sustain improvements by leveraging daily management systems approach.
The CI Specialist also works with teams to develop key performance indicators to monitor processes and outcomes.
The CI Specialist also assists in applying change management techniques for successful and sustainable improvement that capitalizes on reflection and learning; and promotes a culture of continuous improvement across the organization by espousing and enacting continuous improvement and respect for people philosophy and principles.

KEY RESPONSIBILITIES
Lead and facilitate improvement projects/initiatives within the organization to improve and redesign and optimize processes which are critical to quality and patient care.
Engage front-line staff in using lean principles and tools to eliminate waste, improve flow, and create value for patients and internal customers.
Collaborates with various members of the organization to collate a team of the "right" people for successful end to end project implementation.
Utilize a data-driven approach including development of key performance indicators, data collection, monitoring and analysis.
Conduct and facilitate effective A3 problem solving discussions for local challenges and quality improvement.
Deliver verbal and written presentations and project status updates to large and small audiences as needed including the use of visual management tools.
Facilitate education of area leaders and teams on improvement science, methodology, and concepts.
Proficient in the knowledge and use of change management techniques. Manage team dynamics, organizational dynamics and encourage creative thinking for successful outcomes.
Drive the continuous improvement and respect for people culture within the organization through leading by example. Develop people through education and coaching on continuous improvement methods and scientific problem solving.
Lead lean management system development across the enterprise. Coach and teach teams on maturing, evolving, reflecting, and sustaining their management system as well as leveraging it for further improvement and alignment with the overall Quality Management System.
Facilitate strategy deployment sessions with departments.
Utilize design thinking and product strategy principles to drive innovation in care delivery.
Anticipate and address any inequity impacts of continuous improvement activities.
Ensure improvement work is consistent with and supportive of Elliot Health System's mission, vision, strategic plans, and culture.

REQUIRED KNOWLEDGE & SKILLS
Knowledge of various improvement methodologies with demonstrated experience in application of continuous improvement skills for project implementation and sustainability.
Knowledge of various improvement methodologies, with the ability to use a specific methodology end-to-end.
Knowledge of continuous improvement principles and concepts.
Knowledge of design thinking, and product strategy concepts preferred.
Familiarity with strategy deployment optimal, along with familiarity with ISO 9001:2015 in health care and high reliability frameworks preferred.
Proven team facilitation experience.
Strong analysis skills for collection, root cause and tracking purposes.
Excellent problem solving skills.
Ability to perform data analysis to define the problem and data as well as better understand root causes for problems to create measurable and effective solutions.
Ability to work independently and take initiative.
Ability to collaborate with area leaders for the iterative planning and implementation of projects.

EDUCATION/EXPERIENCE/LICENSURE
Education: BA/BS in Healthcare, Statistics, Informatics, Business, Engineering or other related field required.
Experience: A minimum of three-five (3-5) years of Continuous Improvement experience is required. An additional one-three years of additional experience in a healthcare field preferred.
Certification/Licensure: Lean/Six Sigma Green Belt Certification or other advanced training and certification required. Project Management certification is advantageous.
Software/Hardware: Advanced skills in Microsoft product suite, including Excel, PowerPoint, Word and Visio. Epic EMR, Smartsheet, Tableau, Minitab and simulation software experience preferred.

Keywords: SolutionHealth, Manchester , Continuous Improvement Specialist, Other , Manchester, New Hampshire