Field Service Technician

PR Management Corp. dba Panera Bread is looking for a Field Service Technician! This area will cover the Eastern, NH and Maine region. Pay up to $24/hr based on experience. Apply today for immediate interview!

WHO WE ARE

PR Management Corp. knows there's only one way to become New England's best restaurant organization: a passion for being the very best. We're the region's leading franchisee of Panera Bread, and every day - in our top-performing bakery-cafes across New Hampshire, Massachusetts and Maine - we're raising the bar through the delicious food we create, the strong relationships we build, and the exceptional careers we offer.

HOW WE'RE DIFFERENT

We're committed to setting a higher standard for excellence in every facet of our business. It all starts with your management training in an environment that will foster your learning and allow you to experience our culture first-hand. Our knowledgeable training managers will guide and support you through each step of your training, providing a foundation for your success.

Your optimism and ambition will help our Panera restaurants become not just a great place to work, but a cornerstone in the communities where we operate. That's how we rise above rest, and in return we help you do the same — with a real commitment to promoting from within, exceptional training and career growth programs, and a truly welcoming and caring working culture.

PURPOSE AND SCOPE:

Supports PR Management Corp mission, vision, core values and customer service philosophy. Adheres to the PR Management Corp company policy requirements. The IT Field Service Technician will apply their technical ability, desire, knowledge and experience to point of sale (POS) & back of house (BOH) maintenance, repair and support PR Management Corp and Panera LLC requirements.

DUTIES / ACTIVITIES:

• Responsible for driving the PR Management Corp culture though values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Install, troubleshoot and repair POS and BOH systems in a timely and professional manner
• Perform preventive maintenance
• Maintain records of all work performed and all parts used
• Work shifts may include Saturday and/or Sunday
• Operate in a safe and professional manner
• Maintain vehicle inventory
• Ensure tools and equipment are in safe operating condition
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Candidate must be able to work in refrigerators and freezers
• Have reliable transportation to travel to all Panera Bread cafes (MA, NH, ME)

EDUCATION: High school diploma or better

EXPERIENCE AND REQUIRED SKILLS

• Ability to provide exemplary customer service and technical support
• Technical School diploma or equivalent experience a plus, (flexibility exists if accompanied with desire to learn)
• Valid driver's license and reliable transportation
• Experience with Point of Sale (POS) preferred.
• Excellent verbal and written communication skills
• Ability to work a flexible schedule including overtime and on-call rotation
• Physically able to climb ladders, lift and carry up to 40 lbs. and work in confined spaces
• Self-motivated and the ability to work with minimal supervision
• Prior experience in the restaurant industry is a plus

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