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Company: Mainstay Technologies
Location: Manchester
Posted on: May 3, 2021

Job Description:


Mainstay Technologies is a mission-driven, fast growing company that provides IT and Information Security services to organizations throughout New Hampshire and Northern Massachusetts.We care deeply about our clients and about our companyourculture is one of our strongest assets. We believe inconsciouscapitalismabusiness model that balances all stakeholders and seeks to provide ever-increasing value to our clients, team members, community, vendors, andtheenvironment. Our mission is to alwaysgive more than we getby creating value andhaving a positive impactat every turn.

We are in an excitingand evolvingindustry with significant opportunities ahead.We love what we do,and we are growing!In New Hampshire, weve been recognized as one of theBest Companies to WorkForandCoolest Companies for Young Professionals. Demonstrating the excellence of our team, Mainstay has also wonBest of Business for Managed IT Services, theTorch Award for Marketplace Ethics, andweve made theInc. 5000 Listfor fastest growing companies several times.

Our clients typically have a staff of 15-300 happy professionals and look to us for technologyand securityleadership, guidance, and service delivery. We provide the service of a full IT department and a full Information Security/Compliance department.


Your future at Mainstay hasendlesspotential!MainstayTechnologiesis looking for theentry-levelprofessional who loves technologyand people. Yourepassionate about helpingothers,skilled attroubleshootingwith ease,thrive whenflexing betweenvariedtasks,and committed to growth.The Desktop Technician worksona team to deploy new workstations, provide on-sitesupportforclients, troubleshoot initial issues, anddelivertop-quality service both in the office andat client sites.As a member of the team, youll be immersed in a culture of mutual support,collaborative problem solving,learning/development, andcomic relief.

This is a growth-oriented role.As a qualified applicant, you willbringsolid Windows and desktop experience(and ideally, education). Once in this role, certifications are paid-for,continuoustraining is provided, significant experience is gained, and a growth track isoutlined.


  • Installing new Windows computers at client sites
  • Transferring data, setting up applications, and making it a seamless transition for the client, with as close to 100% accuracy as possible
  • Answering client questions, assisting them with their technology.
  • Resolving issues quickly and efficiently, and helping our clients get back to their work, with technology that works effectively. Dealing with Level 1 issues and troubleshooting, supported by the team
  • Working in an advanced ticketing system and RMM (ConnectWise).


  • Strong interpersonal skills: enjoy relating with staff & clients.
  • Solid problem-solving skills: be able to take a challenge and break it down.
  • Committed professionalism: showing up on time, working hard, and no office politics!
  • (We have each other's backs and are committed to helping one another succeed)
  • Deal maturely with the pressures of the job and take ownership over your own work.(We do not micromanage - instead setting goals and providing resources and support)
  • Enjoy working as a team.
  • Commitment to career and personal growth, willing to put in the time for extra training.
  • Ability to flourish in a fast-paced environment.
  • Multi-task with exceptionally high consistency and attention to detail.
  • Excellent technical aptitude, with an ability to learn quickly.


  • Significant experience troubleshooting or working with Windows computers.
  • Understanding of basic network protocols. Experience supporting a network a plus.
  • Formal education preferred associates, bachelors, and/or industry certifications.


With New Hampshireoffices in Belmont and Manchester, this position canchoose towork out of either office.Thisrole iscurrentlyworking remotely. Preferred applicants are local to the area or may already be intentionally relocating.


This is a full time, salaried position with a full benefits package, including 75% of medical costs covered for the entire family. Benefits also include: 401(k) with 3% match, training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs), laptop, smartphone, charitable program, 3 weeks of starting PTO (4 weeks after 2 years), and long-term sabbatical benefit.

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Keywords: Mainstay Technologies, Manchester , Tech, Other , Manchester, New Hampshire

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