eng 1, Service Assurance (Ecc)
Posted on: May 3, 2021
Responsible for assessing customer trouble tickets,
troubleshooting operations issues and providing technical solutions
to operational problems. Acts in compliance with industry and
company technical requirements, standards, policies and procedures.
Works under general supervision and may require training and
detailed instructions for assigned tasks.
Performs basic research on root cause of technical problems for
Applies knowledge of platforms, including PC/Windows operations,
networking and communications to technical problems.
Demonstrates knowledge of process and procedures around systems
and possesses critical thinking skills to work independently to
solve technical issues.
Handles technical problems to provide the most effective
resolution, including escalation if necessary.
Collaborates with and fosters relationships with internal and
Documents and communicates technical situations within the
troubleshooting tools both internally and externally.
Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines
for how you do your job.
Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
Win as a team - make big things happen by working together and
being open to new ideas.
Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base Pay: $23.67
Base pay is one part of the Total Rewards that Comcast provides
to compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. Thats why we provide an array of options, expert guidance and
always-on tools, that are personalized to meet the needs of your
reality to help support you physically, financially and emotionally
through the big milestones and in your everyday life. Please visit
the compensation and benefits summary
(https://jobs.comcast.com/life-at-comcast/benefits) on our careers
site for more details.
Keywords: Comcast, Manchester , eng 1, Service Assurance (Ecc), Other , manchester, New Hampshire
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