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Tech

Company: Batteries Plus Bulbs
Location: Manchester
Posted on: May 3, 2021

Job Description:

Store Associate/Trusted Advisor (with Technical/Device Repair)

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+ Manchester, NH, USA

+ Competitive hourly rate

+ Hourly

+ Full Time

Medical, vision, and dental insurance; 401K with match; life, AD&D, short-term, and long-term disability insurance; paid holidays; paid time off; employee discount

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Do you have a strong technical aptitude and a passion for customer service?

Batteries Plus Bulbs is hiring a Trusted Advisor (with Technical/Device Repair) for our Manchester location. Come join our customer-oriented, frequently fast-paced work environment with opportunities for skill, knowledge, and pay growth!

Consultatively sell batteries, light bulbs, and accessory items to retail and commercial customers. Diagnose and repair broken smart phones and tablets. Engage customers, listen to what they have to say about their battery and lighting needs, and recommend solutions. Perform battery tests, installations, and battery pack rebuilds. Cut keys and reprogram key fob remotes. Actively contribute as a team member to the overall success of the store.

We know that our team is essential to our success. That's why we offer competitive compensation and great benefits, and we reward those who put in the extra effort. We have a true team-oriented work culture where we strive to succeed together. Plus, our locally owned franchise group operates four retail stores in the region, which means that there are opportunities for growth and long-term careers.

Trusted Advisors have a passion for customer service, the ability to work a flexible schedule, and a strong technical aptitude with the willingness to learn new specialized skills. No previous experience with batteries and light bulbs is required; comprehensive training is provided. Must be able to regularly lift 50+ pounds and have reliable transportation.

Trusted Advisor Essential Job DutiesCustomer Service / Sales

+ Greet customers, determine needs, and answer questions

+ Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals

+ Ask questions to identify potential commercial customers

+ Operate computer/cash register to complete sales transactions with accuracy

+ Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner

+ Assist in achieving retail and commercial sales initiatives

+ Watch for loss prevention issues and advise management of any unusual activities

+ Function as a team player doing whatever is necessary to help attain company goals

+ Demonstrate a customer-first mentality

Technical:

+ Install batteries, perform tests and tech work

+ Rebuild battery packs as needed

+ Repair smart phones, tablets, light fixtures and other devices as needed

+ Replace screens, batteries and other components on smart phones and tablets

+ Cut keys and reprogram key fob remotes

Merchandising / Inventory

+ Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager

+ Rotate and stock inventory

+ Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies

+ Organize daily recovery of displays to achieve full store appearance

+ Maintain retail shelf label pricing

+ Build displays; setting up & taking down shelves and fixtures

+ Prepare store for daily opening and closing including counting and reconciling register drawers

+ Maintain physical facility safety and appearance including: mowing lawn, removing snow, sweeping, mopping, and vacuuming floors. Maintain restroom cleanliness

+ Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

About Us:

Trust is the center of our business. It governs everything we do and makes up the heart of our brand promise: "Today and every day, our neighbors trust us to help repower their lives". Our story began in 1988 with a single location in Green Bay, WI. Today, Batteries Plus Bulbs has over 700 retail store locations across the country. We are the nation's largest growing battery and light bulb franchise. Our stores provide an impressive selection of batteries, light bulbs, fixtures, keys & key fobs, and we offer convenient services like phone and tablet repair. Batteries Plus Bulbs associates are trustworthy, helpful, reliable, resourceful, and passionate. We are powered by a culture of trust, something we have to earn everyday by living up to our values.

Keywords: Batteries Plus Bulbs, Manchester , Tech, Other , Manchester, New Hampshire

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