Internet Fit Specialist
Company: Manchester Harley-Davidson
Posted on: May 3, 2021
Job Title:BDC Representative/Internet Fit Specialist
Department: Business Development CenterSupervisor: Internet Sales
Manager/BDC ManagerSummary DescriptionFocus on the relationship
management of our customers and the seamless flow of our sales
process. Communication is the key ingredient to success and this
position is focused on the detail of communication and
follow-up.Duties & Responsibilities
- Make calls on unsold follow ups.
- Business Development- Data mining Eleads.
- Trade in calls
- Bad credit calls
- New inventory calls
- Service customers that have not been in
- Parts customers with accessories that fit their bikes
- Event RSVP confirmation.
- Set appointment confirmation.
- Greet customers immediately, in a courteous and friendly
- Handle telephone transactions with an upbeat and friendly
- Answer all customer questions or make a commitment to get the
answer in a timely manner.
- Handle customer complaints according to dealership policy,
showing empathy and a positive attitude, and demonstrate our
commitment to make things right, as specifically directed by the
Sales Management team.
- Perform other related duties as assigned or
- NoneQualifications & Job Requirements
- Customer experience background.
- Call center experience.
- Good with computer and the ability to learn customer management
relationship software (Eleads).
- Superior verbal and written communication skills.Physical
- Requires the use of both hands.
- Frequently required to bend, stoop, crouch, reach, handle tools
and lift 40lbs of material.
- Requires standing and/or walking for extended periods of
- The noise level in the work environment is usually loud.
- Potential exposure to battery acid, gasoline, chemical cleaning
materials or other toxic materials commonly found in a motor
vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne
Keywords: Manchester Harley-Davidson, Manchester , Internet Fit Specialist, Other , Manchester, New Hampshire
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