Front Desk Supervisor - Boston Marriott Peabody - (190000EY)
Company: Marriott International
Location: Manchester
Posted on: January 13, 2021
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Job Description:
Here's To Your Journey with Marriott Hotels Resorts Suites
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels. Marriott Hotels, Marriott
International's flagship brand with more than 500 global locations,
is advancing the art of hosting so that our guests can travel
brilliantly. As a host with Marriott Hotels, you will help keep
this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination,
together we will innovate and reinvent the future of travel. JW
Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment. The
Boston Marriott Peabody, located at 8A Centennial Drive, Peabody,
MA, 01960 is currently hiring a Front Desk Supervisor.
Responsibilities include: Assist staff with expediting problem
payments (e.g., problems processing credit card). Follow up with
guest regarding satisfaction with guest-related issues. Process all
guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as
room charges, cash, checks, debit, or credit. Set up accurate
accounts for each guest upon check-in (i.e., sharewiths, separate
room/tax/incidentals, comp). Anticipate sold-out situations and
obtain satisfactory alternative accommodations when the property
cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact
appropriate individual or department (e.g., Bellperson,
Housekeeping) as necessary to resolve guest call, request, or
problem. Coordinate with Housekeeping to track readiness of rooms
for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and
end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training, motivating, and
coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to
manager; complete safety training and certifications. Follow all
company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information. Anticipate and address guests' service
needs. Speak with others using clear and professional language;
prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Ensure adherence to
quality expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
https://jobs.marriott.com/marriott/jobs/190000EY?%3Flang=en-us/
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: Marriott International, Manchester , Front Desk Supervisor - Boston Marriott Peabody - (190000EY), Other , Manchester, New Hampshire
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