Eng 1, Service Assurance (ECC)

Company: Comcast
Location: Manchester
Posted on: November 24, 2020

Job Description:

Job Summary Responsible for assessing customer trouble tickets, troubleshooting operations issues and providing technical solutions to operational problems. Acts in compliance with industry and company technical requirements, standards, policies, and procedures. Works under general supervision and may require training and detailed instructions for assigned tasks. Employees at all levels are expected to - Understand our Operating Principles make them the guidelines for how you do your job - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team - make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do whataposs right for each other, our customers, investors and our communities Core Responsibilities - Performs basic research on root cause of technical problems for customers. - Applies knowledge of platforms, including PCWindows operations, networking and communications to technical problems. - Demonstrates knowledge of process and procedures around systems and possesses critical thinking skills to work independently to solve technical issues. - Handles technical problems to provide the most effective resolution, including escalation if necessary. - Collaborates with and fosters relationships with internal and external customers. - Documents and communicates technical situations within the troubleshooting tools both internally and externally. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Job Specification - Bacheloraposs Degree or Equivalent - - - Generally requires 0-2 years related experience. No Footer

Keywords: Comcast, Manchester , Eng 1, Service Assurance (ECC), Other , Manchester, New Hampshire