PillPack - Pharmacy Associate (Manchester)

Company: PillPack
Location: Manchester
Posted on: November 21, 2020

Job Description:

Job Description PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables people to take the right medications every day, this means they can spend less time dealing with error-prone pill boxes or manual solutions and more time doing the things they enjoy. Why you'll love the PillPack by Amazon Pharmacy Team! *Opportunity to Work from Home : We offer both on-site and remote work opportunities. Choose the path that is right for you! *Become Certified With PillPack : We offer training in preparation for the certification course (PTCB or NHA) and will cover the cost of your test. Employees can enroll once training is completed! *Earn More: Competitive wages beginning at $15.55/hourly with pay raises after 6 months as part of our Employee Step Program *Non Retail Environment: Enjoy casual dress code and non-retail environment that the pharmacy has to offer *Amazon employee discount * Amazon Benefits: Medical & Dental begin DAY 1. PTO & Vacation that begins accruing immediately, as well as a 401k plan! This is inclusive of domestic partners and children! * Career Growth : Join the team that will be taking pharmacy to the next level. Many of our technicians have developed into Trainers, Team Leads, and Managers. The opportunities are endless! * Training: On the job training, including PillPack helping you obtain your Pharmacy Technician license and ability to join our training program to become a Nationally Certified Pharmacy Technician! For more information on Amazon's benefits, please visit We thrive on friendly and creative team energy, aiming for an environment that is both productive and comfortable. We value team building where everyone is working hard to make a huge impact on the company together. We want someone who loves coming to work every day, and most importantly, cares deeply about their team and adding value. As a Pharmacy Associate, you will play a critical role in assisting PillPack customers by aiding in the refill and denial process of prescriptions. Successful candidates will be required to pass a pre-employment drug test. Employees will be on-site for training during their first two weeks, subject to additional onsite training if needed. Upon completion of training, if you are working from home, you will be required to have access to a reliable broadband internet connection, either through DSL, cable, or fiber-to- home (FiOS or Fiber Optic) with a minimum internet speed requirement of 10 mbps download and 5 mbps upload contracted speed, ability to connect to the PillPack network via a hardwired internet connection, not via WIFI, a separate room or part of a room for your home work area that is private and free of distractions (i.e. barking dogs, television noise, music, children, etc.) and is able to devote full attention to the PillPack customer during work hours. Note that it is subject to change due to business need or in accordance with any regulatory requirements. PillPack by Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what PillPack and Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page. Core Responsibilities: * Deliver quality customer service to patients, responding to inquiries, questions, or requests, and keeping them informed on the status of their prescription refills in upcoming shipments * Communicate with patients by telephone and take refill requests from patients. Transfer calls from providers to the pharmacist when necessary * Send fax refill and transfer requests to prescribers and pharmacies * Ensure compliance with all company procedures, federal/state laws, rules and regulations * Verify that prescription information is complete and accurate * Collaborate with other members of the pharmacy team to maintain customer satisfaction * Increasing knowledge and understanding of commonly prescribed medications and their uses.Determining a prescription validity based on necessary requirements. Basic Qualifications: * High school or equivalent diploma * New Hampshire State Board of Pharmacy License in good standing (This includes Pharmacy Technician, Trainee, and Assistant Licenses) 6+ months of customer service experience * 6+ months of experience working with computer and web based tools * Experience navigating and troubleshooting the internet * Experience multi-tasking with phone and computer skills * Experience recognizing and identifying patient medications Preferred Qualifications: * National Pharmacy Technician Certification (PTCB or NHA) * 1+ year of phone or email customer service experience * Excellent communication skills (spoken and written)Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience working under pressure i

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