VIRTUAL, BSR 1, SMB Direct Sales - Northeast Division Footprint

Company: Comcast
Location: Manchester
Posted on: November 18, 2020

Job Description:

Job Description Due to current circumstances regarding COVID-19,this position will be virtual for candidates within the(Northeast Division Footprint(subject to relocation in the future based on business need) Job Summary: Responsible for inbound telesales of Comcast services to small-to-medium business customers. Employees at all levels are expect to: * Understand our Operating Principles; make them the guidelines for how you do your job * Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services * Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences * Win as a team - make big things happen by working together and being open to new ideas * Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers * Drive results and growth * Respect and promote inclusion and diversity * Do what's right for each other, our customers, investors and our communities Core Responsibilities: * Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services. * Ensure CRM software is accurate and up to date on daily basis. * Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately. * Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers. * Keep up-to-date on product knowledge, industry information, and competitive landscape. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. * Other duties and responsibilities as assigned. Job Specification: * High School or Equivalent * * * Generally requires 0-2 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Manchester , VIRTUAL, BSR 1, SMB Direct Sales - Northeast Division Footprint, Other , Manchester, New Hampshire