Director, Operational Improvement-Productivity (CT/Rhode
Island), Manchester, Connecticut Created 09/03/2020
Job type Full-Time
Country United States
Address NEW ENGLAND MARKET
The Director, Operational Improvement is responsible for the
productivity performance of a group of assigned hospitals in the
New England region to support the strategic direction and
performance improvement initiatives of the organization. Works
cross-functionally with subject matter experts and leadership to
optimize the organization's daily staffing and to identify
processes/areas that will enable the achievement of the
organization's performance improvement goals. Responsible for
management of staff, and the department's continuous effective
operation, including ongoing performance improvement.
Job Title, Function, and # of Direct Reports (for each
Manager, Finance Operations
Essential Job Functions:
The essential functions below are not intended to be an
exhaustive list of all duties that may be assigned to this
position, nor does it restrict the duties which may be assigned to
this position if such duties reasonably relate to the position.
Ensures the day to day operations of the department are
completed in an efficient manner and in accordance with
organizational policies and values. Ensures the strategic direction
of the region are aligned with local and corporate initiatives
specific to labor utilizing the Laborlytics system. Demonstrates
problem-solving, critical thinking, and prioritization of work and
resolves issues as they arise in an appropriate and timely manner.
Develops and executes on short- and long-term goals for the
department consistent with established hospital/organization goals
Leads evaluation of and manages labor productivity strategies
for assigned hospitals. Executes processes/plans to achieve weekly
targets set forth by Corporate. Prepares labor updates and reports
for viewing by Senior Executives.
Implements standard labor management processes and reports.
Ensures staffing assignments are aligned with Corporate's metrics
and regulations. Participates in position control, requisition, and
overall staffing process.
Develops and maintains quality and improvement activities in the
department and recommends / implements changes as appropriate.
Analyzes business processes to identify potential issues or
opportunities for cost savings and proposes solutions. Collaborates
with leadership to identify and mitigate cost risks.
Appropriately educates and mentors, and leads/participates in
company initiatives, such as employee engagement, to support a
team-oriented culture. Acts as a coach and positive role model for
staff by establishing and maintaining a safe work environment that
fosters positive morale. Provides guidance and support to
manager/supervisor/staff as needed. Demonstrates behavior
consistent with mission and core values
Core Organizational Values:
We are a coordinated network of hospitals, affiliated medical
groups and ancillary health care services working for the benefit
of every person who relies on and trusts us for care. Our
comprehensive networks aim to provide coordinated, personalized
care. Through our affiliated networks, we strive to provide a
healing environment and quality care by demonstrating the following
organizational core values:
ACCOUNTABILITY: We honor our commitments and focus on "how it
can be done".
EXCELLENCE: We are committed to the highest quality and safety
COMPASSION: We understand and reflect the diverse communities we
INTEGRITY: We are down-to-earth, honest and approachable.
TEAM PLAYER: We recognize trusting relationships and strong
teams are key to achieving success.
ENTREPRENEURIAL: We come up with new ideas to solving
problems/issues, and embrace and adapt to change.
CONSTRUCTIVE CONFRONTATION: We give and receive direct feedback
in a group setting; unafraid of confrontation
GOAL ORIENTED/HARD WORKER: We set and achieve goals with a sense
of urgency and do not give up until met.
PHYSICIAN/CUSTOMER ORIENTED: We seek to understand
physician/customer needs and identify with their realities
Bachelor of Arts or Science Degree
Five (5) years of experience in health care staffing/operations
with at least 2 years in a leadership role
Experience with business analytics concepts and techniques
(pivot tables, databases, queries, etc)
Demonstrates excellent organizational skills/abilities
Ability to effectively communicate in a clear and concise
Strong time management skills and ability to effectively
Ability to work in a fast-paced multidisciplinary
Ability to establish and maintain effective working
relationships within the organization
Knowledge of business and management principles involved in
staffing, scheduling, timekeeping, human resources, payroll, and/or
similar or relevant work experience
Strong Microsoft Office experience with advanced knowledge of
Master's Degree of Business Administration
Finance Experience in an acute care hospital
Knowledge of Laborlytics system