The Job holder is responsible for providing finance support in
relation to inbound and outbound carriers, customer services and
refunds. This will involve working alongside internal stakeholders
across the Group Supply Chain and Customer Services teams as well
as various Group suppliers.
Produce weekly and monthly commercial reporting around carriage,
customer services and refunds.
Liaise with financial reporting team to ensure commercial
reporting reflects monthly management accounts and variances are
Implement invoice validation procedures for carrier invoices to
ensure accuracy, with potential to move to self-billing in the
Lead the finance support for carrier tenders, quantifying the
impact of rate changes and advising the business on the best
Measure carrier SLAs as well as reporting on cost and managing
claims process for carrier failure
Contribute to annual budgets and quarterly reforecasts for
carriage, customer services and refunds.
Pro-actively investigating drivers of customer contact as well
as regularly challenging and supporting customer service senior
management team as and where required
Managing fraudulent customer claims to resolution
Pro-actively look for opportunities to improve reporting and
analysis to better support stakeholders.
Work alongside analytics and BI functions to drive improvements
in insight, reporting and processes.
Other ad hoc analysis, project work and reporting as
Strong commercial acumen and business awareness
Comfortable dealing with and influencing senior business
Strong analytical skills and the ability to manipulate and
present data to produce meaningful information
Experience in logistics, retail or ecommerce
The following values and behaviours underpin the working
environment at Boohoo.com and we require all employees to adopt
them as a prerequisite to achieve our mission statement
“The global fashion leader for a social generation”
Health & Safety:
Fully understands the fire, emergency and health & safety
procedures of the workplace
Ensures that all potential and real hazards are taken care of
immediately, and are reported appropriately.
Works in a safe and responsible manner, within the framework of
legislation and workplace specific policies.
Is an ambassador for the brand
Attends training, meetings and other events as requested by
direct manager or senior management, including the HR Director.
Assists colleagues by completing tasks outside own job role when
requested, including supporting associated companies.
Maintains own working area in a professional and organised
Always strives to improve the department’s operation and
increase knowledge of own and related job functions.
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