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Director, Operational Improvement-Productivity (CT/Rhode Island)

Company: West Park Hospital-WY-US
Location: Manchester
Posted on: September 12, 2020

Job Description:

Director, Operational Improvement-Productivity (CT/Rhode Island) Manchester , CT


Full-time , Day

Posted 09/02/2020

Position Summary:

The Director, Operational Improvement is responsible for the productivity performance of a group of assigned hospitals in the New England region to support the strategic direction and performance improvement initiatives of the organization. Works cross-functionally with subject matter experts and leadership to optimize the organization’s daily staffing and to identify processes/areas that will enable the achievement of the organization’s performance improvement goals. Responsible for management of staff, and the department's continuous effective operation, including ongoing performance improvement.


Job Title, Function, and # of Direct Reports (for each title/function)

Direct Reports:

Manager, Finance Operations


Essential Job Functions:

The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

% Effort

Ensures the day to day operations of the department are completed in an efficient manner and in accordance with organizational policies and values. Ensures the strategic direction of the region are aligned with local and corporate initiatives specific to labor utilizing the Laborlytics system. Demonstrates problem-solving, critical thinking, and prioritization of work and resolves issues as they arise in an appropriate and timely manner. Develops and executes on short- and long-term goals for the department consistent with established hospital/organization goals and objectives.


Leads evaluation of and manages labor productivity strategies for assigned hospitals. Executes processes/plans to achieve weekly targets set forth by Corporate. Prepares labor updates and reports for viewing by Senior Executives.


Implements standard labor management processes and reports. Ensures staffing assignments are aligned with Corporate’s metrics and regulations. Participates in position control, requisition, and overall staffing process.


Develops and maintains quality and improvement activities in the department and recommends / implements changes as appropriate. Analyzes business processes to identify potential issues or opportunities for cost savings and proposes solutions. Collaborates with leadership to identify and mitigate cost risks.


Appropriately educates and mentors, and leads/participates in company initiatives, such as employee engagement, to support a team-oriented culture. Acts as a coach and positive role model for staff by establishing and maintaining a safe work environment that fosters positive morale. Provides guidance and support to manager/supervisor/staff as needed. Demonstrates behavior consistent with mission and core values


Total Effort:


Core Organizational Values:

We are a coordinated network of hospitals, affiliated medical groups and ancillary health care services working for the benefit of every person who relies on and trusts us for care. Our comprehensive networks aim to provide coordinated, personalized care. Through our affiliated networks, we strive to provide a healing environment and quality care by demonstrating the following organizational core values:

ACCOUNTABILITY: We honor our commitments and focus on “how it can be done”.

EXCELLENCE: We are committed to the highest quality and safety standards.

COMPASSION: We understand and reflect the diverse communities we serve.

INTEGRITY: We are down-to-earth, honest and approachable.

TEAM PLAYER: We recognize trusting relationships and strong teams are key to achieving success.

ENTREPRENEURIAL: We come up with new ideas to solving problems/issues, and embrace and adapt to change.

CONSTRUCTIVE CONFRONTATION: We give and receive direct feedback in a group setting; unafraid of confrontation

GOAL ORIENTED/HARD WORKER: We set and achieve goals with a sense of urgency and do not give up until met.

PHYSICIAN/CUSTOMER ORIENTED: We seek to understand physician/customer needs and identify with their realities

Required Qualifications:

Bachelor of Arts or Science Degree

Five (5) years of experience in health care staffing/operations with at least 2 years in a leadership role

Experience with business analytics concepts and techniques (pivot tables, databases, queries, etc)

Demonstrates excellent organizational skills/abilities

Ability to effectively communicate in a clear and concise manner

Strong time management skills and ability to effectively prioritize tasks

Ability to work in a fast-paced multidisciplinary environment

Ability to establish and maintain effective working relationships within the organization

Knowledge of business and management principles involved in staffing, scheduling, timekeeping, human resources, payroll, and/or similar or relevant work experience

Strong Microsoft Office experience with advanced knowledge of Excel

Preferred Qualifications:

Master’s Degree of Business Administration

Finance Experience in an acute care hospital

Keywords: West Park Hospital-WY-US, Manchester , Director, Operational Improvement-Productivity (CT/Rhode Island), Other , Manchester, New Hampshire

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