Supervisor, CED

Company: Unitil Service Corporation
Location: Exeter
Posted on: January 15, 2026

Job Description:

Job Description Job Description Our Company More than a utility company, Unitil provides energy for life. Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably. Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees. Take advantage of a comprehensive benefits package. Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance. *Note: Benefit offerings may differ between union and non-union employee groups. Position Purpose Provide oversight and training of personnel responsible for monitoring and controlling the electric transmission and distribution systems for all Unitil Electric Distribution Operating Companies (DOC’s). Provide outage management response and reporting for all electric DOC’s. Ensure compliance with regulatory requirements including but not limited to NERC (North American Electric Reliability Corporation), MA-DPU (Massachusetts Department of Public Utilities) and NH DOE (New Hampshire Department of Energy) including reporting of incidents and emergency response activities. Act as company liaison to Eversource NH ESCC and NGRID NETCC for response to system emergencies and scheduling of planned system outages. Coordinate all required ISO-NE periodic system testing and reporting. Ensure that employees under direct supervision follow all company policies, procedures and maintain the highest professional standards. Review departmental procedures annually and initiate new procedures as needed. Oversee electric system switching and tagging operations to ensure compliance with procedures and accurate documentation of system configuration changes within SCADA, OMS and other documents as required. Principal Accountabilities Time % End Results 40% Supervision: Plans, schedules, and supervises personnel to ensure efficient and effective performance in providing monitoring and controlling Unitil transmission and distribution systems, writing switching orders and coordinating switching and tagging operations, and outage management response and reporting. Coordinate, direct and supervise the work activities of the Electric Distribution Dispatchers (EDD). Ensure appropriate training for all EDDs. Ensure compliance with ISO-NE operating procedures. Ensure compliance with NERC standards and reporting requirements. Ensure the timely completion of all necessary records and documentation. Ensure successful interface with other functional areas including engineering, electric operations, customer service, and plant records. Ensure compliance with safety rules and work practices. Provide input for annual capital and O&M budget development. 25% Monitoring and Control of Electric Transmission and Distribution Systems: Establishes procedures and practices to ensure reliable operation of the transmission, sub-transmission and mainline distribution systems. Conducts training drills to ensure all EDDs are prepared to respond to any emergency. Interfaces with ISO-NE, Eversource NH ESCC, NGRID NETCC and inter-company departments to ensure compliance with system operating procedures and standards. Works within the guidelines to meet all regulatory requirements and ensures proper documentation and reporting is completed. Coordinate emergency and restoration switching operations during planned and emergency conditions. Maintain and update switching and tagging procedures. Maintain real-time knowledge of system configuration changes including system constraints, contingency response and operating condition of lines and equipment. Oversee and coordinate monitoring of SCADA alarm conditions to ensure proper response to system conditions; perform regular audits of SCADA abnormal conditions, tags, and event reports to ensure optimal system functionality. 25% Emergency Electric: Oversees response to outages and other electric emergencies. Maintains appropriate records and communication of outage status. Receive and analyze trouble calls and dispatch field personnel as required. Coordinate actions during system events as outlined in Unitil’s Emergency Response Plan. Coordinate actions during capacity deficiencies as directed by Local Control Centers and/or ISO-NE. Communicate system outage and event status. Coordinate maintenance and testing of OMS and radio systems to ensure optimum system functionality. Monitor overall system reliability and suggest capital improvements or procedural improvements to reduce frequency of outages or decrease response time. Ensure response to municipal Police and Fire calls comply with Company procedures and are documented in accordance with regulatory requirements; complete regular audits of documentation and coordinate required regulatory reporting. Ensure adequate business continuity plans are in place, remain operational and are functionally tested. 10% Leadership: Develops and maintains a high performance work force; acknowledges and rewards employee’s strengths and accomplishments. Fosters a work environment of commitment and achievement, setting high performance standards, and providing the direction, training, and development needed to achieve these standards. Leads by example; demonstrates a strong commitment to Unitil’s Core Principles and values and instills this same commitment in all employees. Implements projects and manages personnel to achieve Company goals. Identifies essential skills, provides appropriate training, and clearly articulates expectations for conduct and performance. Communicates openly by regularly discussing department expectations, company strategic plans and goals, and encourages two way communication. Confronts issues, addresses conflict, resolves problems and recommends solutions, which may sometimes require taking a tough principled stand, even if unpopular. Promotes positive working relationships. As Needed Capitalizes on unplanned opportunities and responds to unforeseen situations; undertakes and completes assignments and special projects as assigned by management. Collaborates with other supervisors within the company to ensure cross departmental synergies are maintained. Qualifications Requires strong analytical skills, attention to detail, and working knowledge of personal computers and software including word processing, spreadsheet, database, OMS (outage management systems) SCADA (supervisory control and data acquisition) and other business applications. Excellent verbal and written communications skills. Bachelor’s Degree in Engineering, Engineering Technology, or combination of technical degree and equivalent work experience. 10 years of progressively responsible experience in operations or engineering of electrical system operations, design, and/or emergency response including proven supervisory experience. Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Last updated: 01/08/2026

Keywords: Unitil Service Corporation, Manchester , Supervisor, CED, IT / Software / Systems , Exeter, New Hampshire