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Technical Product Support (Electro-Mechanical)

Company: Schleuniger
Location: Manchester
Posted on: September 21, 2022

Job Description:

Are you looking for a company that develops and encourages its employees to grow, and has excellent benefits? A company that has an amazing culture where everyone "works hard and plays hard" together? Well, you found it! A great place to work! We have an onsite fitness room, free snacks and drinks, cafeteria with full kitchen and a ping pong table, activities committee that helps plan fun company sponsored events throughout the year, dog days, and more! Come join the fun and be part of a great team! We are looking for a professional, enthusiastic, and hardworking individual to join our Product Support team in NH. Technical Product Support (Electro-Mechanical) - Manchester, NH In this role you will provide technical product support via phone and email to customers, sales representatives, distributors, and other inside personnel, with the primary objective of ensuring customer satisfaction. Main responsibilities:

  • Processes customer submitted wire samples, provide technical reports, and application recommendations.
  • Provides pre and post sales telephone support to customers, representatives and Schleuniger personnel, including machine selection and application review, set-up, programming and troubleshooting.
  • Provides product training on Schleuniger machines, both internal and off-site, to customers, representatives, and Schleuniger personnel.
  • Provides a number of services at customer sites for higher level systems, including: sales support, equipment maintenance, 3rd party vendor support, installation (Primary) and training (Primary).
  • Provides technical documentation as required, including Sales Bulletins, Technical Bulletins, Application Bulletins, and company newsletter. This position is full-time, Monday-Friday 8 a.m. - 5 p.m., working in the office at our Manchester, NH location. What you bring to the table:
    • 2 year technical degree and 3 years of related experience (mechanical and electrical) required, or equivalent combination of education and experience.
    • Strong Technical aptitude required.
    • Professional telephone manner required.
    • Multi-tasking capability required.
    • Strong presentation skills and a neat professional appearance required.
    • Must be Team oriented.
    • Computer literacy required.
    • Bi-lingual (English / Spanish) preferred.
    • Valid Driver's License
    • Approximately 25% travel required. We recruit and hire individuals that add to our success - by seeking employees who are team-oriented, self-motivated, and have great personalities. If you are eager to work in a team environment and have a strong desire to succeed, we'd like to meet you. We offer our employees an excellent benefits package that includes: Health - Dental - 401(K) Plan with 100% company match up to 7% of salary - Wellness and Vision Reimbursements - Tuition Reimbursement - Sales Bonus Program - 11 holidays - Paid Leave - Flexible Spending Accounts - Life Insurance - Short and Long Term Disability Insurance PI190177663

Keywords: Schleuniger, Manchester , Technical Product Support (Electro-Mechanical), IT / Software / Systems , Manchester, New Hampshire

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