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ERP Support Manager

Company: SeaGlass IT
Location: Manchester
Posted on: March 26, 2020

Job Description:

The ERP Support Manager is responsible for the successful day-to-day management of the Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) applications, as well as supporting projects related to these platforms. Principle Duties and Responsibilities Shared business ownership of the Sage MAS500 ERP and integrated DCSC WMS applications with responsibility for cross departmental collaboration, enhancement management, and security access control definition Evaluate data collected through task analysis, business process observation, surveys and workshops to determine process improvement opportunities. Communicating effectively to deliver product's functional requirements like screen, interface, and GUI designs. Collaborate with the business owners and development teams to define accurate and detailed business requirement specification needs. Work as part of the Technology Services team to provide internal user support related to the ERP and WMS systems, including (but not limited to) daily management and resolution of the support tickets and data reporting requests. Serve as primary internal point-of-contact for end users as well as 3rd party vendors for Sage MAS500 and DCSC WMS support. Other duties as assigned.

Keywords: SeaGlass IT, Manchester , ERP Support Manager, IT / Software / Systems , Manchester, New Hampshire

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