Assistant General Manager
Company: Fit Factory
Location: Hudson
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Description: Fit Factory is a 6
location health club brand. We are a full service health club with
a luxury studio experience. We provide an incredible value for a
low price point so that our members have the experience they crave,
for the price point that allows them to enjoy life outside the
club. We’re on a mission to radically serve our members, empower
our team through career opportunities and to support our
communities and others in need. A Fit Factory Assistant General
Manager is a role model to the Front Desk Staff as well as an
assistant to the General Manager. In the absence of the General
Manager, the AGM takes responsibility for all club sales. The
position requires a positive attitude, a growth mindset, and
discipline to achieve performance excellence. Requirements:
Essential Duties and Responsibilities: Responsible for providing
the first positive impression of our health club. Assist in
achieving monthly New Member Goals You will be responsible for all
facets of the sales process from answering new guest inquiries all
the way through to the close. You will be committed to following up
with guest inquiry leads, emails or voicemails for as long as it
takes to close the deal. You will be responsible for servicing
existing member’s inquiries, and looking for opportunities to
further serve them by booking additional services. This will
include fitness consultations, free classes, and other amenities to
encourage renewals, upgrades and referrals. Maintaining personal
membership sales KPI’s and meeting set monthly targets. Assist in
the development and coaching of front desk staff members to ensure
club KPIs are met Executing on all tasks & projects delegated by
the General Manager. Leadership & Management: Assists in overseeing
and assuming responsibility for the general club operations
including management of all Front Desk, Porters and Babysitting
team members. Works with the department managers to achieve success
for the entire club. Fully understands and adheres to the company’s
Mission Statement, core values and overall culture of Fit Factory,
leading by example and holding all team members accountable.
Effectively manages and communicates Policies and Procedures to
make sure they are being adhered to. Responsible for assisting in
the coverage of open shifts. Strives to continuously coach,
motivate and develop all team members. Sales & Goals: Maintains Fit
Factory’s Company KPIs standards & sets the example for the rest of
the staff. Provides regular feedback to the Front Desk Staff to
help understand and improve the club’s needs in order to achieve
goals and KPIs. Assist in maintaining the Club’s VIP/Premier
combined Capture Rate of 60%. Communication: Communicates daily to
the General Manager to provide an update of the club’s Front Desk
performance and status. Holds meetings with staff members on a
weekly basis to provide feedback and development. Informational and
Motivational messages for the team in WhatsApp group Ensures all
staff members are aware of current membership promotions and works
with teams to accurately present membership information Club
Management: Personally takes the lead and holds all club employees
to the high standards that Fit Factory puts forth. Conducts
detailed club inspections multiple times per day to ensure the
maintenance standards are being met. Ensures all signage tv’s and
marketing is current and up to date. Assists with new hire
onboarding and training for Front Desk Staff, prepares team members
for final testing with the General Manager. Continues ongoing
training with the Front Desk Staff, Porters and Babysitters.
Physical Demands: While performing the duties of this job, the
employee is regularly required to talk or hear. This role will
require walking and standing during the entire shift, or remain
stationary for long periods of time. This would require the ability
to lift weights, 5lbs up to 100lbs and bend or stand as necessary.
This position will also require frequent washing of hands. Work
Environment: This position operates in a fast paced health club
environment. This position routinely uses office equipment such as
computers and phones, as well as assisting with general cleaning
and upkeep of the facility when called upon. Schedule Expectations:
The Sales Specialist is expected to adhere to the schedule set
forth by the General Manager based on the club’s current needs. The
Sales Specialist position is expected to maintain a minimum of 40
hr/week work week schedule. The schedule can exceed 40 hrs/week
based on club need. The schedule can vary month to month, and
sometimes week to week depending on the club’s needs, time of year
and staff availability. The position requires night and weekend
hours, acting as manager on duty when the General Manager is not
scheduled.
Keywords: Fit Factory, Manchester , Assistant General Manager, Hospitality & Tourism , Hudson, New Hampshire
