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Customer Service Representative - Hybrid Role

Company: Hubbell, Inc.
Location: Manchester
Posted on: September 21, 2022

Job Description:

In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email.Primary responsibilities: Service approximately 80-100 customer contacts per day Provide price and availability, order status, and general customer information upon request Interpret and communicate information from ERP system and customer portal to customers Process, resolve, and expedite orders Collaborate with team members to balance out workload leading to a fast, high quality response for the customer Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer Participate in on-call rotation (approximately 4 times per year) Code calls/emails/chats to accurately reflect interaction type Complete customer spreadsheet and other special notifications Utilize strong technical knowledge to handle more advanced product-related inquiries Look up special pricing agreements and convey accurate price to internal and external customers Create quotes as permitted within pricing guidelines Facilitate creation of customer order reportsJob Type: Full-timePay: $20.00 - $22.00 per hourBenefits: 401(k) Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Work from homeSchedule: 8 hour shift Monday to FridayCOVID-19 considerations:We have extensive covid safety protocols in place. Additionally, this role is eligible for hybrid work, with work being done partially in office and partially from home.Work Location: One location

Keywords: Hubbell, Inc., Manchester , Customer Service Representative - Hybrid Role, Hospitality & Tourism , Manchester, New Hampshire

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