ManchesterRecruiter Since 2001
the smart solution for Manchester jobs

Service Concierge - Mercedes-Benz of Manchester

Company: Howard Pontiac-Gmc Inc
Location: Manchester
Posted on: August 6, 2022

Job Description:

Overview

Mercedes-Benz of Manchester is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Service Concierge to our team.

In addition to competitive pay, we offer our associates the following benefits:

* Health, Dental, Vision, Life, and Disability insurance
* 401(k) plan with company match
* Paid Time-Off
* Employee Stock Purchase Plan
* Employee Vehicle Purchase Program
* Professional work environment, with job training and advancement opportunities

Duties include (not limited to)

* Work closely with the Serivce Director to ensure all customer issues and concerns are resolved promptly.

* Assist with meeting and greeting service customers promptly in a professional and courteous manner.

* Engage with customers waiting for their vehicles in the customer lounge.

* Make daily CSI follow up outnound phone calls to insure great customer experience

* CSI Reporting - Work with managers to assist customers who have service concerns

* Work closely with the service drive team to ensure things run efficiently including customer loaner cars and rental cars

* Insure customers are informed of their service needs while visiting dealership
* Make daily observations of service department and report to Service Director and General Manager daily/weekly.

* Oversee customer contact reports given to ASM's for follow up.

* Discuss ideas with Service Director which would help improve the overall service department.

* Assist Managers with anything required to improve the customer experience at the dealership.

* Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customers, co-workers and suppliers

You will need..

* Good organiziational skills
* Prior customer service experience preferred.

* Outgoing personality/forward facing
* Excellent customer service skills.

* Hospitality experience
* Ability to multitask
* Professional appearance and work ethic.

* Ability to work well in a process driven environment.

* Outstanding communication skills in both verbal and written.

* High school diploma or equivalent.

* Valid driver license in the state that you will work and a good driving record.

Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity Employer.

IND3

#LI-JG1

Keywords: Howard Pontiac-Gmc Inc, Manchester , Service Concierge - Mercedes-Benz of Manchester, Hospitality & Tourism , Manchester, New Hampshire

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New Hampshire jobs by following @recnetNH on Twitter!

Manchester RSS job feeds