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Service Concierge - Mercedes-Benz of Manchester

Company: Howard Pontiac-Gmc Inc
Location: Manchester
Posted on: August 6, 2022

Job Description:


Mercedes-Benz of Manchester is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Service Concierge to our team.

In addition to competitive pay, we offer our associates the following benefits:

* Health, Dental, Vision, Life, and Disability insurance
* 401(k) plan with company match
* Paid Time-Off
* Employee Stock Purchase Plan
* Employee Vehicle Purchase Program
* Professional work environment, with job training and advancement opportunities

Duties include (not limited to)

* Work closely with the Serivce Director to ensure all customer issues and concerns are resolved promptly.

* Assist with meeting and greeting service customers promptly in a professional and courteous manner.

* Engage with customers waiting for their vehicles in the customer lounge.

* Make daily CSI follow up outnound phone calls to insure great customer experience

* CSI Reporting - Work with managers to assist customers who have service concerns

* Work closely with the service drive team to ensure things run efficiently including customer loaner cars and rental cars

* Insure customers are informed of their service needs while visiting dealership
* Make daily observations of service department and report to Service Director and General Manager daily/weekly.

* Oversee customer contact reports given to ASM's for follow up.

* Discuss ideas with Service Director which would help improve the overall service department.

* Assist Managers with anything required to improve the customer experience at the dealership.

* Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customers, co-workers and suppliers

You will need..

* Good organiziational skills
* Prior customer service experience preferred.

* Outgoing personality/forward facing
* Excellent customer service skills.

* Hospitality experience
* Ability to multitask
* Professional appearance and work ethic.

* Ability to work well in a process driven environment.

* Outstanding communication skills in both verbal and written.

* High school diploma or equivalent.

* Valid driver license in the state that you will work and a good driving record.

Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity Employer.



Keywords: Howard Pontiac-Gmc Inc, Manchester , Service Concierge - Mercedes-Benz of Manchester, Hospitality & Tourism , Manchester, New Hampshire

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