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Customer Service

Company: J&K Sales
Location: Manchester
Posted on: May 9, 2022

Job Description:

Job Description Customer Service Representative - Full Time/Part Time - Hybrid Work Location Home/Office in Manchester NH Customer Service provides quality customer support to all customers and potential customers of the company. Primary responsibilities of Customer Service are answering customer questions, helping customers with any and all problems, and provide any other support that will help promote customer satisfaction. Job Duties: Organizes the communication - Clarifies purpose and importance; stresses major points; follows a logical sequence. Maintains audience attention - Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Adjusts to the audience - Frames messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Ensures understanding - Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Adheres to accepted conventions - Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Comprehends communication from others - Attends to messages from others; correctly interprets messages and responds appropriately. Seeks opportunities - Proactively tries to build effective working relationships with other people, college and university placement offices, external search firms, civic organizations, vocational schools and high schools. Clarifies the current situation - Probes for and provides information to clarify situations. Develops ideas - Seeks and expands on original ideas, enhances others--- ideas, and contributes own ideas about the issues at hand. Uses key principles - Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports). Builds relationships --- Learns the value of relationships and views building relationships as a critical success tool. Technical/Professional Knowledge and Skills Demonstrates proficiency with Microsoft Outlook, Word, Excel, PowerPoint and other related software as assigned. Understands the distribution business, the product sold, and the types of customers served (internal & external). Demonstrates honesty and integrity and keeps commitments. Attentive - Recognizes issues, problems, or opportunities and determines whether action is needed. Follows procedures - Accurately and carefully follows established procedures for completing work tasks. Ensures high-quality output --- Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects. Takes action - Initiates action to correct quality problems and notifies others of quality issues as appropriate. Perform other duties as assigned. Adhere to the rules and regulations as set forth in the Employee Handbook Job Requirements: Education: High School Diploma or GED equivalent required Bachelor---s degree preferred Experience: Minimum 1 year of Customer Service experience Skills: Effective written and oral communication skills necessary to communicate with customers Strong organizational and communication skills Analytical ability necessary to gather and interpret data and develop, recommend, and implement solutions. Knowledge of and skilled in the use of personal computers Company Description Striving to attract, retain, motivate and most importantly, train, train and then train some more, the best people we can find in our industry.

Keywords: J&K Sales, Manchester , Customer Service, Hospitality & Tourism , Manchester, New Hampshire

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