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Customer Service Representative

Company: SpotOn Fence
Location: Manchester
Posted on: November 19, 2021

Job Description:

SpotOn Fence invented the Dog GPS Fence category in 2019 and has experienced commercial success as well as won awards from the Consumer Electronics Show (CES), South By Southwest (SXSW), the Stevies, & the NH Tech Alliance.

We are rapidly growing our company and about to launch our 2nd generation fence. We are seeking a Customer Service Representative who will be responsible for answering new customer inquiries with expert knowledge of our products and services. The CS rep will also be responsible for supporting existing customers through the setup process and providing guidance through technical issues. This position is best suited for a CS rep with superior communication skills through multiple communication channels and a proven track-record for gaining product and industry knowledge to support their role.


Educate and guide new customers on the features of our products and services by becoming a product expert for SpotOn and offering industry knowledge

Demonstrate excellent customer service by determining the source of customer issues and providing timely and accurate responses to resolve

Communicate across multiple platforms including phone, email, chat, and social media on a daily basis

Enter accurate information into our CRM platform for quality metrics reporting to enhance the customer experience

Assist in the service center to process hardware issues and customer returns/exchanges


Ability to maintain a professional, responsive and calm demeanor working directly with the general public.

Comfortable taking inbound phone calls and making outbound phone calls to customers.

Thrives in a fast-moving, unstructured startup environment. Willing to do whatever it takes to support a successful product and customer experience

Possess an enthusiastic approach to solving problems while maintaining a level-head

Driven towards group success in a highly collaborative and innovative environment

Must love dogs and be comfortable in a dog-friendly office

Possess an enthusiastic approach to solving problems

4+ Years of D2C customer service support through phone, email, chat, and social media

Proficient with Microsoft Office: Excel, Word, Outlook & PowerPoint

High School Diploma or GED

Preferred Qualifications

Experience with Shopify, Freshdesk or related e-commerce and CRM platforms

Associate's degree in hospitality, business administration or similar


Monday - 8:30am - 5:00pm

Tuesday - 8:30am - 5:00pm

Wednesday - OFF

Thursday - 8:30am - 5:00pm

Friday - 8:30am - 5:00pm

Saturday - 8-hour shift; flexible on times

Sunday - OFF

Reports to: Customer Service Manager

Compensation & Benefits

SpotOn Fence offers highly competitive, total compensation packages based on employee's professional experience. SpotOn's benefits include: Health Insurance, Dental Insurance, Disability Insurance, Life Insurance, 10 paid holidays, generous paid vacation and sick time, and a 401(k) plan after a 60-day waiting period.

SpotOn Fence is committed to maintaining a diverse workforce and an inclusive work environment. We do not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, ancestry, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status.

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Keywords: SpotOn Fence, Manchester , Customer Service Representative, Hospitality & Tourism , Manchester, New Hampshire

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