Residential Manager - Department 360
Company: Bridgewell
Location: Lynn
Posted on: April 1, 2026
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Job Description:
Bridgewell strengthens communities by providing an unmatched
range of social and human services that empower people with
disabilities and other life challenges to live safe, self-directed,
and productive lives. Bridgewell delivers support through community
housing, day programs, outpatient treatment, recovery services,
education, and employment training. We're committed to helping
people in need, from those with autism to people with substance use
disorders, become engaged members of their communities. Bridgewell
is also the industry leader in developing innovative offerings
responding to unmet or emerging needs. Our employees take pride in
making every day count to its fullest. They are committed to adding
value to the lives of the people we support, and they bring energy,
ideas, and a passion for service. Does this describe you? Then
please consider joining our incredible team! Connecting People with
Possibilities Mission : Bridgewell inspires hope and empowers
people experiencing life challenges to achieve their fullest
potential. Summary: The Residential Manager ensures the quality of
care and successful daily operations of a residential home for
people served. This includes ensuring maintaining quality
standards, coordinating the hiring, training and supervision of
staff, financial management of the program budget, the monitoring
of the medical and clinical needs of the people living in the home.
Schedule: Monday-Friday 9:00am-5:00pm (40 Hours) Essential Duties
and Responsibilities: Ensure program, agency and accreditation
standards are met regarding the quality of care including
individual behavior and treatment plans, ISP documentation, HCSIS,
and other documentation as required, and in line with Bridgewell
Policies & Procedures. Ensure the staffing needs of the program are
met based on defined ratios and attendance of persons served. This
includes coordination of work schedules, hiring of new staff, and
coordinating the use of per-diem and agency relief staff, as
needed. Positively manage staff by conducting monthly supervisions
with each staff and team meetings, supporting, coaching and
mentoring staff to develop skills and abilities, and providing
recognition opportunities for staff. Provide timely Performance
Evaluations. Ensure performance standards are met, and proactively
address performance concerns, working with program management and
Human Resources, as appropriate. Ensure self and employees maintain
certifications (such as CPR/1st Aid, MAP, PPS and PABC, as
required) and complete all other training requirements of
Bridgewell and the program's funding sources. Ensure administrative
duties are completed and followed as required in areas including
finance, human resources, payroll, quality assurance, electronic
health records and Medication Administration Procedures.
Responsible for On-Call coverage based on a rotating schedule for
that program, and/or cluster, as designated. On-Call coverage
includes addressing concerns and providing directions to employees,
managing callouts and scheduling per diem staff, on-call reporting,
as well as possible coverage of shifts if staffing cannot be
coordinated for a shift. Work collaboratively with clinical and
nursing teams to ensure the behavioral and medical needs of the
people served are met. Collaborate with all service providers,
ensuring communication and documentation is clear regarding the
coordination and management of each person's needs. Work with
guardians and family members on issues related to the care and
services provided to their family members. Communicate proactively,
as appropriate, working to build a positive relationship, and
ensuring staff are also trained in the best practices of working
with families. Manage the financial responsibilities of the
program, including program expenses, monitoring overtime, supply
ordering and monthly budget review. Ensure people served are
provided support with financial needs, such as managing funds,
applying for food stamps, social security, Mass Health, housing
vouchers/section 8 applications and/or employment. Provide direct
care in the absence of program staff, as needed. This can include
covering individual shifts, as well as, assisting with management
needs in other programs where either a management vacancy or
extended absence is occurring. Coordinate or assist with program
community outings and meetings with families. Ensure all
information and materials required for any meeting or outing are
adequately prepared, and that positive relationships are built and
maintained. Ensure positive neighbor relationships are maintained,
and that any concerns are raised to senior management. Manage the
technology needs of the program, including employee time and
attendance, and data management/electronic health record systems.
Ensure information is tracked as required, and system needs and
issues are raised to the IT Department or Payroll Department, as
appropriate. Ensure vehicles assigned to the program maintain
registrations as required and receive maintenance as scheduled.
Coordinate and address needs with the Transportation Department.
Ensure employee use of the vans follow established Bridgewell
protocols. Report accidents in a timely manner to Transportation.
Ensure the confidentiality of Personal Health Information, records
of people served, and other related information is in compliance
with HIPAA, and other state or federal mandates. Ensure safe
operations of the program by providing safety training per the
Safety Calendar, addressing program physical maintenance needs,
conducting audits as required, and alerting management to any
concerns. Support, respect, and promote an environment which
fosters Diversity, Equity, Inclusion and Belonging for all
employees and people in our services. Demonstrate the core
philosophy of universal supports by embracing Bridgewell's core
values: dignity, respect, caring, integrity, safety and wellness
Other duties as assigned. Required Education/Experience: Bachelor's
Degree is preferred OR Associate's degree with a minimum of 2
years' experience in a direct care role OR High school diploma with
a minimum of 3-5 years of experience in a direct care role At least
1-2 years of experience in a supervisory role is required. Working
experience in understanding the clinical needs of the people served
is required. A valid US driver's license and one year of driving
experience is required. Required Skills/Knowledge: Ability to lead
and supervise staff to performance standards. Conflict Resolution
and problem-solving skills. Knowledge of DDS and CARF regulations.
Knowledge of Behavior Management and Human Rights. Ability to work
as a cohesive team member with other inter-disciplinary team
members including, BCBA's and nursing. Ability to set priorities
for self and team in alignment with departmental goals. Ability to
delegate tasks effectively, communicate expectations clearly, and
establish deadlines. Ability to provide Coaching and mentoring to
their team members to enhance their skills and performance. Strong
writing skills and verbal communication skills. Ability to
encourage employee engagement and ensure an inclusive work
environment. Strong computer skills including the ability to
coordinate data entry into a data management system, use Microsoft
Office products proficiently, and records management systems.
Ability to be certified and maintain such certification, in PPS,
PABC Tier 1 and 2, medication administration, First Aid/CPR and any
other certification/training required based on program needs and
Bridgewell policies and procedures. Must have a current US driver's
license and one year of driving experience. Demonstrate ability to
drive a 12-passenger van and/or a wheelchair van Physical Demands:
The physical demands of staff working in residential programs
assisting people with their care needs are varied and require the
employee to be able to maneuver people of varying weights, and
provide lifting, balance support and physical intervention in
several scenarios. Described below are essential requirements of
staff to ensure the safety of employees and people served alike.
Reasonable accommodations may be made to enable a person with a
disability to perform the essential functions; however, approval
will be based on the needs of the persons served and consideration
of safety factors related to any program or position within a
program. While performing the duties of this job, the employee is
required to be able to: Climb stairs, physically assist people
served, often weighing more than 200 pounds, with movement,
bathroom routines including toileting, assisting with entry and
exit of a tub or shower, getting into and out of wheelchairs or
dealing with assists that include physical, behavioral and medical
interventions. Additional lifting or moving may be required as part
of activities in the daily living of people in our services.
Ability to drive a 12-passenger van Bridgewell offers: Excellent
health benefits-medical, dental, vision. We believe our benefits
package is one of the most competitive. Generous paid time off
includes your birthday (that's right, we even give you your
birthday off! ) A collaborative work environment that values new
insight and personal contributions With over one hundred programs
in the North Shore, Lowell, and Merrimack Valley we provide
excellent opportunities for training and development. Additional
compensation for on-call rotations Opportunities for professional
development and growth Why Should You Apply: If the top benefits
alone don't sway you, our compassionate and collaborative work
environment should! Bridgewell is committed to training and
developing staff and provides opportunities for you to have a
positive impact on the work you do. Reasonable accommodation may be
made to enable individuals with disabilities to perform the
essential functions of the job. Requires acceptable CORI results
according to Bridgewell policy. Bridgewell is committed to creating
a diverse environment and is proud to be an equal-opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability, age, or veteran status. The pay range listed
for this position is the annual base salary range the organization
reasonably and in good faith expects to pay for this position at
this time. Actual compensation is determined based on several
factors, that may include seniority, education, training, relevant
experience, relevant certifications, or other applicable factors
permissible by law.
Keywords: Bridgewell, Manchester , Residential Manager - Department 360, Healthcare , Lynn, New Hampshire
