RN Navigator -Neurosurgery - Boston
Company: Tufts Medical Center
Location: Boston
Posted on: July 18, 2025
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Job Description:
Job Profile Summary This role focuses on providing professional
and nonprofessional nursing care services in accordance with
physician orders. In addition, this role focuses on performing the
following Nurse Navigator duties: Focuses on the patient's needs
and helps guide the patient through the healthcare system and works
to overcome obstacles that are in the way of the patient receiving
the care and treatment they require. A professional individual
contributor role that may direct the work of other lower level
professionals or manage processes and programs. The majority of
time is spent overseeing the design, implementation or delivery of
processes, programs and policies using specialized knowledge and
skills typically acquired through advanced education. A senior
level role that requires advanced knowledge of job area typically
obtained through advanced education and work experience. Typically
responsible for: managing projects / processes, working
independently with limited supervision, coaching and reviewing the
work of lower level professionals, resolving difficult and
sometimes complex problems. Job Overview ?The RN Navigator –
Ambulatory serves as a liaison between patients, community
resources, and providers and supports a smooth transition from
outpatient setting to home with a goal of eliminating and/or
reducing readmissions, patient satisfaction, and continuity of care
across the continuum. ? Job Description Minimum Qualifications: 1.
Massachusetts RN Licensure. 2. 3 Years of RN Experience OR 5 Years
of Specialty LPN Experience. 2. Current Basic Life Support (BLS)
Certification. Preferred Qualifications: 1. Bachelor of Science in
Nursing (BSN). Duties and Responsibilities: The duties and
responsibilities listed below are intended to describe the general
nature of work and are not intended to be an all-inclusive list.
Other duties and responsibilities may be assigned. Serves as the
primary point of contact for neurosurgery patients, responding to
patient portal messages and phone calls in a timely and
professional manner. Assists patients and families with completing
required documentation such as disability forms, FMLA paperwork,
and insurance-related documents. Helps manage prescription refill
requests in accordance with provider instructions and regulatory
guidelines. Provides education and anticipatory guidance to
patients undergoing neurosurgical procedures using principles of
adult learning. Assesses barriers to care and coordinates resources
to address patient-specific needs, including access to follow-up
appointments, imaging, or rehabilitation services. Collaborates
closely with providers, schedulers, and administrative staff to
ensure timely, coordinated care delivery. Maintains accurate and
complete documentation of patient interactions, care coordination
efforts, and communication with insurers. Encourages patients to
take an active role in their care planning and helps them navigate
complex healthcare decisions. Supports clinical and OR operations
through effective communication, care coordination, and
identification of workflow improvements. Assist with pre cert for
procedures as needed. Suture/Staple removal for postop patients.
Manages Neuro Surgery Department Code Cart – Ambulatory Setting
Demonstrates flexibility and willingness to take on additional
responsibilities as needed to support the needs of the Neurosurgery
Department. Other duties as assigned. Physical Requirements: 1.
Occasional lifting of 30-35 lbs and turning patients. 2. Prolonged
standing and walking. 3. Occasional twisting, bending, reaching,
pushing/pulling, sitting, kneeling, and squatting. 4. Exposure to
infectious disease and possible carcinogenic chemicals. 5. Exposure
of blood-borne pathogens. 6. Requires fine manual dexterity to lift
and maneuver patients. 7. Requires visual and aural acuity
necessary to monitor patient care. Skills & Abilities: 1. Ability
to plan, implement, and evaluate individual patient care programs.
2. Ability to effectively communicate with patients, families,
physicians, and healthcare team. 3. Ability to analyze, evaluate
multiple solutions, and solve complex problems using well developed
critical & analytical thinking skills. 4. Knowledge of and
application of the nursing process. 5. Excellent time management
skills needed to prioritize competing priorities. Tufts Medicine is
a leading integrated health system bringing together the best of
academic and community healthcare to deliver exceptional, connected
and accessible care experiences to consumers across Massachusetts.
Comprised of Tufts Medical Center, Lowell General Hospital,
MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford,
Care at Home - an expansive home care network, and large integrated
physician network. We are an equal opportunity employer and value
diversity and inclusion at Tufts Medicine. Tufts Medicine does not
discriminate on the basis of race, color, religion, sex, sexual
orientation, age, disability, genetic information, veteran status,
national origin, gender identity and/or expression, marital status
or any other characteristic protected by federal, state or local
law. We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation by emailing us at
careers@tuftsmedicine.org .
Keywords: Tufts Medical Center, Manchester , RN Navigator -Neurosurgery - Boston, Healthcare , Boston, New Hampshire
