Senior Systems Services and Support Analyst - 2068520

Company: Fidelity Investments
Location: Merrimack, NH
Posted on: January 4, 2023

Job Description:

Position Description:

Identifies, isolates, and resolves systems incidents to support end-to-end systems-- mainframe, application, and distributed. Automates and integrates applications, data, and systems infrastructure using mainframe, UNIX, Linux, Windows, and VMWARE platforms to code. Monitors environments and batch cycle management of end-to-end (web to mainframe) environments exceeding 7000 mips (mf) / 40000 batch jobs / 500 distributed systems using Control-M application and job control languages. Restores systems service, identifies root causes, and develops systems solutions according to incident management methodologies. Provides technical expertise and assists in crisis management for major system outages or issues with major impact to the business and consults with application support and development groups on application problems, new releases, new applications, systems, and infrastructure.

Primary Responsibilities:

· Defines and recommends process improvement initiatives.

· Participates in the development of tools used to facilitate operational procedures.

· Completes technical service requests.

· Drives incident management and resolutions and identifies root cause and coordination of fix-es.

· Responsible for the creation and documentation of disaster recovery procedures.

· Creates contingency plans covering key areas of vulnerability within the system.

· Coordinates systems installation and configuration of systems installation and infrastructure changes.

· Responsible for the maintenance of system diagrams and operational procedures.

· Monitors the service desk, resolves problems, and escalates incidents as per protocols.

· Develops tools to automate the collection and analysis of operational data.

· Establishes project plans for projects of moderate scope.

· Works on multiple projects concurrently.

· Analyzes user needs and software requirements to determine design feasibility.

· Establishes on-time and on-budget project goals.

· Maintains status of project and monitors activities of team members.

· Provides non-production support for existing applications.

· Provides application support and assists in the identification, isolation, and escalation of problems of limited scope.

· Participates in application functionality analysis by gathering appropriate data and presenting it in chart form for analysis.

· Participates in the evaluation of design for existing systems to assess their reliability, performance, usage, maintainability, and cost of ownership.

· Participates in the development of technical solutions of limited complexity to support delivery of service requests.

· Performs functional analysis for small to moderate projects.

· Participates in on-call rotations.

Education and Experience:

Bachelor’s degree (or foreign education equivalent) in Applied Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience in the job offered or three (3) years of experience automating and integrating mainframe applications, data, and systems infrastructure using Control-M and Job Control Language (JCL) in a financial services environment.

Or, alternatively, Master’s degree (or foreign education equivalent) in Applied Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and one (1) year of experience in the job offered or one (1) year of experience automating and integrating mainframe applications, data, and systems infrastructure using Control-M and Job Control Language (JCL) in a financial services environment.

Skills and Knowledge:

Candidate must also possess:

• Demonstrated Expertise (“DE”) scheduling and monitoring batch application jobs-- using Job Control Language (JCL), CONTROL-M, Virtual Storage Access Method (VSAM), Time Sharing Option (TSO) and Interactive System Productivity Facility (ISPF)/ SPOOL, CA-VIEW, and DB2-- in end-to-end (Web to mainframe) environments exceeding 7000 mips (mf) / 40000 batch jobs / 500 distributed systems; and creating batch jobs to install and configure mainframe applications using JCL and Restructured Extended Executor (REXX) routines.

• DE monitoring service requests to process ad-hoc data and job update requests-- researching and resolving incident management tickets--- to solve environment-related issues and restore service using ServiceNow, JCL, VSAM, Customer Information Control System (CICS), DB2, and Common Business Oriented Language (COBOL).

• DE migrating mainframe components, including source code CICS LOAD, JCL, Control Cards (ACNTL), Procedures (PROC), and DB2 database (DBRM); and maintaining migration software using JCL, Endevor, REXX, Control-M, COBOL, Windows Server, and Linux-- according to the Change Management framework-- in non-production environments.

• DE providing day-to-day support and maintaining the data quality of financial and trading application deployments; and monitoring batch systems (for brokerage applications) and non-production trading environments-- using CICS, JCL, Control-M, Endevor, REXX, and CA-VIEW.

For full job details and to apply, please visit http://jobs.fidelity.com and search for job number: 2068520.

Keywords: Fidelity Investments, Manchester , Senior Systems Services and Support Analyst - 2068520, Finance , Merrimack, NH, New Hampshire