Senior Manager, Data Analytics and Insights - 2021994

Company: Fidelity Investments
Location: Smithfield, RI
Posted on: April 23, 2021

Job Description:

Position Description:

Collaborates with onsite business partners to enhance analytical capabilities and develop new behavioral driven models to identify cross selling opportunities and improve digital engagement. Synthesizes multiple sources of information, including primary market research, database, digital, and unstructured analytics, and competitive intelligence into integrated analyses that provide tactical and strategic recommendations. Liaises with onsite stakeholders to identify and finalize program enhancements. Develops and supplies optimal time, cost, or logistics networks for program evaluation, review, or implementation.

Primary Responsibilities:

Develops enhancements to allow programs to better leverage data warehouse and lakes.

Connects survey data to call intent and content metrics to analyze customer feedback.

Performs validation and testing of models to ensure adequacy and reformulates models as necessary.

Collaborates with business partners and decision makers to identify and solve a variety of problems and clarifies management objectives.

Analyzes information obtained from management to conceptualize and define operational problems.

Prepares management reports, defines and evaluates problems, and recommends solutions.

Enhances customer satisfaction survey processes to improve accuracy and identify opportunities for automation.

Collaborates with onsite business partners and vendors to design and develop enhancements to reporting platforms.

Enhances onsite analytical capabilities and resources, using highly-customized digital platforms.

Develops and implements enhanced models to analyze predictive behavioral drivers of customer satisfaction.

Formulates and applies mathematical modeling and optimizing methods to develop and interpret information that assists management with decision making, policy formulation, or other managerial functions.

Collects and analyzes data and develops decision support software, services, or products.

Education and Experience:

Bachelors degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Business Administration, Mathematics, Physics, or a closely related field and five (5) years of experience in the job offered or five (5) years of experience leading strategic market research for customer experience initiatives.

Or, alternatively, Masters degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Business Administration, Mathematics, Physics, or a closely related field and three (3) years of experience in the job offered or three (3) years of experience leading strategic market research for customer experience initiatives.

Skills and Knowledge:

Candidate must also possess:

Demonstrated Expertise (DE) performing data and text analysis -- writing complex SQL and Hive queries -- for data extraction of 1+ million capturing 1000+ variables from data warehouse and Hadoop environments; performing data analysis, modeling, and reporting, using Python, R, SPSS, Hyperion BRIO, Qlik Sense, and Clarabridge; and creating canned and ad-hoc reports, dashboards, and analytical and visualization solutions using visualization tools -- Qlik Sense, Python, Clarabridge, Medallia, and Qualtrics.

DE managing market research programs including, analyzing survey data, managing samples, designing questionnaires, and analyzing and reporting.

DE collaborating with business partners and vendors to design and develop complex measurement programs, segmentation, and conjoint pricing studies; and designing and deploying customized surveys for data extraction across sources on customer activities.

DE mapping customer decision journeys and analyzing customer touch points -- customers financial actions, and interaction history and characteristics -- through 360 degree data mining using sources of warehouse and survey data and applying advanced analytics methods (Logit Regression, Decision Tree, Random Forest, Clustering, and Market Basket); and researching and designing customer experience measurement solutions around customer journeys.

For full job details and to apply, please visit https://jobs.fidelity.com/ and search for job number: 2021994.

Keywords: Fidelity Investments, Manchester , Senior Manager, Data Analytics and Insights - 2021994, Finance , Smithfield, RI, New Hampshire