Enterprise Customer Success Manager, Boston

Company: Funnel
Location: Boston
Posted on: June 1, 2025

Job Description:

We're expanding the Customer Success team at Funnel and looking for passionate, customer-focused professionals who love solving problems, building relationships, and driving real impact.
As an Enterprise Customer Success Manager, you'll partner with complex, high-value accounts, guiding them to maximize the impact of Funnel's platform and data capabilities. You'll work hand-in-hand with Account Managers and cross-functional teams to drive adoption, identify growth opportunities, and strengthen executive relationships.If you're energized by strategic partnerships, data-driven value delivery, and being a trusted advisor to enterprise clients, this role is for you.

What You'll Do

• Own a portfolio of global enterprise customers, driving strategic value, long-term partnership, and adoption across their organizations.
  
• Lead recurring Business Reviews and executive touchpoints to align on goals, showcase value, and shape the roadmap for continued growth.
  
• Monitor customer engagement and product usage data to proactively surface risks, opportunities, and expansion potential.
  
• Serve as a trusted advisor and product expert, providing enablement on Funnel's platform through tailored trainings, onboarding support, and best practice sharing.
  
• Advocate for your customers internally, ensuring product, solutions, and support teams are aligned to their evolving needs.
  
• Collaborate closely with Sales and Account Management to support renewals, expansions, and multi-threaded relationship building.
  
• Contribute to the success of the CS organization by sharing learnings, playbooks, and scalable strategies across the team.
  
  Who You Are
  • Strategic Partner - You understand both the business and technical goals of customers, and you can connect the dots between their needs and our platform's capabilities.
    
  • Trusted Relationship Builder - You earn credibility with stakeholders at all levels and work cross-functionally to deliver outcomes.x
    
  • Customer Advocate - You have a proactive mindset and a deep sense of ownership, championing the customer journey internally.
    
  • Data-Informed Problem Solver - You ask thoughtful questions, analyze data to inform decisions, and simplify complex problems.
    
  • Excellent Communicator - You convey value clearly in executive meetings, training sessions, and written communications.
    
  • Team-Oriented - You believe success is shared and enjoy helping others level up through collaboration and shared learnings.
    
    What You Bring
    • 5+ years of experience in Customer Success, Account Management, or Consulting-ideally with SaaS or data-centric platforms.
      
    • Proven success managing global enterprise accounts and growing customer relationships over time.
      
    • Strong analytical capabilities and experience working with marketing or business data (e.g., CRM, ERP, performance marketing).
      
    • Comfortable navigating a fast-paced, evolving environment and balancing multiple priorities.
      
      Nice to Have
      • Experience working with or managing marketing data, data integration platforms, or business intelligence tools.
        
      • Exposure to high-growth environments, scale-ups, or multi-product organizations.
      • Familiarity with Hubspot, Salesforce, or other customer success platforms.
        
        Who we are--' Take a look at our Funnel !
        
        Funnel is the leading Marketing Intelligence platform that empowers marketers to automatically collect, model, visualize, and analyze data from over 500 marketing platforms-without the need for SQL or scripting.
        Now equipped with measurement, Funnel combines Marketing Mix Modelling, Multi-Touch Attribution, and Incrementality Testing to triangulate the true effectiveness of marketing efforts and provide smart, data-driven suggestions.
        
        Trusted by more than 2,000 businesses worldwide, including globally recognized brands such as Adidas and Sony, Funnel generated over $50M in ARR in 2023 and continues to feature in the FT 1000 list of Europe's fastest-growing companies.
        Since its founding in 2014, Funnel has grown into a global team of over 300 employees, with offices in Stockholm, Boston, Dublin, London, Hamburg, and Sydney.
        
        
        Other informationYou'd be working from our newly renovated Boston office, just steps away from South Station.We value increased in-person collaboration, and as such, we work in the office.
        
        Funnel is an EOE/Veterans/Disabled/LGBTQ employer
        We uphold and promote a "people first" culture where we consider team achievements and mental well-being key measures of success. We continually celebrate the diverse community different individuals foster. Our inclusive culture inspires us to try new things, speak openly, and be bold. Our inclusive culture empowers all of us to connect, belong, and grow. As an equal opportunity employer, we stay true to our mission by welcoming the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.
        
        Funnel is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 857-663-0936 or send an e-mail to accommodations@funnel.io and let us know the nature of your request and your contact information.
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Keywords: Funnel, Manchester , Enterprise Customer Success Manager, Boston, Executive , Boston, New Hampshire