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Customer Development Manager

Company: Advantage Solutions
Location: Manchester
Posted on: November 17, 2023

Job Description:

Customer Development Manager

Job Locations

US-NH-Manchester - US-NH-Nashua - US-MA-Lowell

Primary Posting Location : City


Primary Posting Location : State/Province


Primary Posting Location : Postal Code


Primary Posting Location : Country


Requisition ID


Position Type

Full Time


Business Development


USD $57,500.00/Yr.


USD $65,000.00/Yr.


Customer Development Manager - MARS At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented MARS Customer Development Manager (CDM). This is a high visibility position responsible for providing top-notch account management to our best-in-class grocery customer. The CDM will implement customer development initiatives, grow and improve client relationship management generate successful sales growth. This Key Account Manager will place a strong emphasis on selling Road Show Events, cold calling, headquarter presentations and overall growth strategies. As part of our winning team, you'll receive top-tier training, competitive base salary, and a comprehensive benefits package all with the opportunity for career growth. So, are you ready to be a key account manager and use your B2B marketing skills to help clients grow? Take this opportunity to join the Company, North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer:

  • Full-Time Benefits (Medical, Dental, Vision, Life)
  • 401(k) with company match
  • Training and Career Development
  • Generous Paid Time-Off
  • Annual Bonus Eligible
  • Biweekly Auto Allowance Eligible
  • Travel Expense Coverage Eligible Responsibilities:
    • Own the relationship with key grocery clients for the MARS Confection Business
    • Manage the business for Mars Wrigley implement marketing strategies, analyze trends, promotional negotiations and manage trade budget as determined by Mars Wrigley
    • Own and drive revenue growth; identify opportunities, utilize forecasting methods, and align business unit resources to secure those opportunities.
    • Meet and/or exceed Mars Wrigley goals for sales, distribution, pricing, shelving, and promotional volume.
    • Manage and maximize manufacturer marketing/promotional funds to achieve sales goals while staying within financial guidelines.
    • Implement customer headquarter calls and penetrate key positions at retailer department.
    • Collaboration with various internal and external functions to deliver business results i.e., category management, customer marketing, revenue management, etc. Qualifications:
      • Bachelor's Degree or equivalent experience
      • Minimum 2 years CPG/Retail B2B Sales experience
      • Demonstrates commitment to meeting or exceeding customer expectations, effectively solicits and responds to the needs of the customer both external and internal
      • Proven track record of B2B sales in the Retail/CPG Space; strong sales presentation, development and closing skills
      • Working knowledge of syndicated data forecasts, sets objectives, anticipates, structures tasks, and establishes priorities
      • Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others The salary range for this role is $57,500-$65,000


        The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Customer Development Manager (CDM) is responsible for developing and growing sales volume in assigned territory, markets and regions through effective relationships with store operations personnel at the region and market level. Developing relationships with these higher level decision makers should have a positive impact on all assigned stores within a given region or market. The CDM works with Retail Supervisors to raise the level of effectiveness across the entire area and region. This may include such opportunities as: planning, working retail with Retail Sales Merchandisers (RSMs), training and developing skills of RSM's. Essential Job Duties and Responsibilities Achieving Results
        • Meeting or exceeding POS to plan goals for assigned territory and markets
        • Delivering a positive gap versus Non-DRT
        • Growing POS by selling incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives as well as maintaining in stock conditions. Consultative Selling
          • Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions
          • Delivering consistent market & region level contact
          • Effectively gaining front end and main aisle presence. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationship Developing Others
            • Provides sales training and skill development of RSM's in assigned geographies
            • Utilizes preferred coaching style - coaching vs. telling, role playing, open ended questions
            • Provides constructive feedback and development opportunities to RSM via coaching and CDM training recap forms
            • Communicates feedback to Retail Supervisors (RS) concerning trainee's strengths and opportunities
            • Mentors assigned RSMD candidates Leadership
              • Participates and may lead meetings for their area or other RS area meetings
              • Consults with assigned RKCM/Communications Mgr about development of sales materials and other account information
              • Provides field perspective and feedback on SIF questions for their assigned accounts Organizing and Planning
                • Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of the client and retail customer.
                • Effectively manages RSM training
                • Other related duties as assigned Supervisory Responsibilities Direct Reports Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements
                  • Travel and Driving are essential duties and function of this job
                  • Travel up to 40% Minimum Qualifications Education Level: (Required): High School Diploma or GED orequivalent experience (Preferred): Bachelor's Degree or equivalent experience
                    • 1-3 years of experience in Retail Sales Merchandiser (RSM) Skills, Knowledge and Abilities
                      • Excellent written communication and verbal communication skills
                      • Good interpersonal skills
                      • Conflict management skills
                      • Decision making skills
                      • Ability to exercise sound judgment
                      • Ability to work effectively with management
                      • Ability to ensure a high level of service and quality is maintained
                      • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Environmental & Physical Requirements Field / Reps Requirements Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding The Company Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

                        Important Information

                        The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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Keywords: Advantage Solutions, Manchester , Customer Development Manager, Executive , Manchester, New Hampshire

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