Client IT Manager
Company: Mainstay Technologies
Posted on: November 26, 2022
We believe in using the power of technology and of business to help
people flourish. We serve SMB clients in northern New England by
delivering a full IT and Information Security department - offering
people an unparalleled technology experience.
It is our commitment to people that makes us who we are. We love
what we do, and we love who we do it with. We are driven by our
mission: to _give more than we get. _We believe that business done
right lifts all stakeholders and is a powerful force for good.
People are always the ends, never the means.
The IT industry is exciting and rapidly evolving, and our market is
growing. Today, our clients typically range from 15-300 employees
and are headquartered in an hour's radius from our offices
(Manchester and Belmont, NH). They include professional services
firms, nonprofits, manufacturers, and the like.
With consistent 20%+ annual growth rates and as an -80-person
company, we have grown steadily since inception 17 years ago. No
outside owners, investors, or debt (and plans to keep it that way)
means we control our future and can build in full alignment with
our values. Our goal is to scale in ways that improve quality for
our team and clients - pioneering approaches that let us achieve
scale while furthering our mission, culture, and quality to
In New Hampshire, we've been recognized as a _Best Companies to
Work For_ 4 years in a row. Other awards include _Coolest Companies
for Young Professionals, "Best of Business" for Managed IT
Services_, and the _Torch Award for Marketplace Ethics_. We have
made the _Inc. 500 - 5000 List_ for fastest growing small
businesses 5 times.
ABOUT THE POSITION
The role you've been looking for is here! Mainstay Technologies is
looking for a Client IT Manager that is passionate about helping
people, thrives when flexing between varied tasks, leverages a
broad technical foundation, and enjoys evaluating new technologies.
If you have project experience, possess exceptional troubleshooting
skills, and prosper in a goal-oriented, fast-paced environment-
this is the role for you!
As the Client IT Manager for dedicated clients, you'll lead
essential elements of the service delivery our clients praise. We
provide the service of an entire secure IT department and you'll
engage with our clients to deliver on our commitment to excellence.
You're responsible for managing ongoing client relationships,
participating in leading technology improvements, overseeing
proactive technical management measures, implementing projects
(with the support of specialist engineers), and exercising a high
degree of "ownership" over the clients' environment. This is an
integral role, working closely with other team members for
comprehensive service delivery.
But how will you keep up with all there is to know in the evolving
world of IT? We provide continuous training opportunities and team
support, and there are multiple opportunities for growth, training,
and specialization. The experience gained is significant!
WHAT YOU WILL BE DOING
* Planning and designing client security and IT strategy
* Taking ownership of client network health and reliability through
proactive maintenance and audits
* Implementing new technologies, with the support of dedicated
* Routinely visiting clients onsite as well as managing items
* Working with company team leaders to develop and lead the
implementation of roadmaps for clients to bring them into solid
standards and leverage of innovation
* Working with other team members for a complete IT department
delivery - bringing enterprise level service to small
* Reviewing reports for system health, trends, and open items for
client, working alongside the client's point-of-contact - seeking
to ensure their environment is performing well and aligned well
with business goals
* Participating or leading client projects including new
technologies such as servers, firewalls, applications, and more
QUALITIES YOU SHOULD HAVE
_One of the most important attributes to have is genuine care and
passion for the success of other people. We don't just care about
industry leading technology, or top-notch service, but we are
genuinely passionate about the success of our team and our
* Excellent foundation in technology, including experience with
infrastructure, Active Directory, applications, and
* Strong inter-personal skills - enjoy relating with staff &
* Solid problem-solving skills - be able to take a challenge and
break it down.
* Committed professionalism - showing up on time, working hard, and
no office politics! (We have each other's backs and are committed
to helping one another succeed)
* Deal maturely with the pressures of the job and take ownership
over your own work. (We do not micromanage - instead setting goals
and providing resources and support)
* Love working as a team.
* Desire for career and personal growth.
* Ability to flourish in a fast-paced environment.
* Multiple years in the industry, supporting IT.
* Multi-task with exceptionally high consistency and attention to
* Excellent technical and business aptitude, with an ability to
TECHNICAL QUALIFICATIONS & SKILLS REQUIRED
* 4+ years of experience in full time IT support or management
* A solid understanding of system best practices, including areas
of workstation, server, network, and peripheral support and
We believe in Work-from-Anywhere AND in the value of in-person
relationships. We provide nearly unlimited flexibility to work
remotely, but we do hold team meetings and all-staffs in person
(when there are not health concerns). We also maintain a beautiful
office in Manchester, NH, and we encourage each team member to
choose their own balance of home and in-office work, that maximizes
wellbeing. Applicants must live within driving distance as travel
to the office and client sites is required.
Benefits and Comp
This is a full time, salaried position with a full benefits
package, including 75% of medical costs covered for the entire
family. Benefits also include: 401(k) with 3% match, training
program (including paid certifications, tuition reimbursement, and
bonuses on achieving certs), laptop, smartphone, charitable
program, 3 weeks of starting PTO (4 weeks after 2 years), and
long-term sabbatical benefits.
We utilize an Applicant Tracking System for our applications.
Please whitelist the following domains to ensure you receive our
communications: jazz.co, jazzhr.com, and applytojob.com
Job Type: Full-time%58047475%
Keywords: Mainstay Technologies, Manchester , Client IT Manager, Executive , Manchester, New Hampshire
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