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Client IT Manager

Company: Mainstay Technologies
Location: Manchester
Posted on: November 26, 2022

Job Description:

About Mainstay
We believe in using the power of technology and of business to help people flourish. We serve SMB clients in northern New England by delivering a full IT and Information Security department - offering people an unparalleled technology experience.
It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to _give more than we get. _We believe that business done right lifts all stakeholders and is a powerful force for good. People are always the ends, never the means.
The IT industry is exciting and rapidly evolving, and our market is growing. Today, our clients typically range from 15-300 employees and are headquartered in an hour's radius from our offices (Manchester and Belmont, NH). They include professional services firms, nonprofits, manufacturers, and the like.
With consistent 20%+ annual growth rates and as an -80-person company, we have grown steadily since inception 17 years ago. No outside owners, investors, or debt (and plans to keep it that way) means we control our future and can build in full alignment with our values. Our goal is to scale in ways that improve quality for our team and clients - pioneering approaches that let us achieve scale while furthering our mission, culture, and quality to clients.
In New Hampshire, we've been recognized as a _Best Companies to Work For_ 4 years in a row. Other awards include _Coolest Companies for Young Professionals, "Best of Business" for Managed IT Services_, and the _Torch Award for Marketplace Ethics_. We have made the _Inc. 500 - 5000 List_ for fastest growing small businesses 5 times.

ABOUT THE POSITION
The role you've been looking for is here! Mainstay Technologies is looking for a Client IT Manager that is passionate about helping people, thrives when flexing between varied tasks, leverages a broad technical foundation, and enjoys evaluating new technologies. If you have project experience, possess exceptional troubleshooting skills, and prosper in a goal-oriented, fast-paced environment- this is the role for you!
As the Client IT Manager for dedicated clients, you'll lead essential elements of the service delivery our clients praise. We provide the service of an entire secure IT department and you'll engage with our clients to deliver on our commitment to excellence. You're responsible for managing ongoing client relationships, participating in leading technology improvements, overseeing proactive technical management measures, implementing projects (with the support of specialist engineers), and exercising a high degree of "ownership" over the clients' environment. This is an integral role, working closely with other team members for comprehensive service delivery.
But how will you keep up with all there is to know in the evolving world of IT? We provide continuous training opportunities and team support, and there are multiple opportunities for growth, training, and specialization. The experience gained is significant!

WHAT YOU WILL BE DOING

* Planning and designing client security and IT strategy
* Taking ownership of client network health and reliability through proactive maintenance and audits
* Implementing new technologies, with the support of dedicated engineers
* Routinely visiting clients onsite as well as managing items remotely
* Working with company team leaders to develop and lead the implementation of roadmaps for clients to bring them into solid standards and leverage of innovation
* Working with other team members for a complete IT department delivery - bringing enterprise level service to small businesses
* Reviewing reports for system health, trends, and open items for client, working alongside the client's point-of-contact - seeking to ensure their environment is performing well and aligned well with business goals
* Participating or leading client projects including new technologies such as servers, firewalls, applications, and more

QUALITIES YOU SHOULD HAVE
_One of the most important attributes to have is genuine care and passion for the success of other people. We don't just care about industry leading technology, or top-notch service, but we are genuinely passionate about the success of our team and our clients._

* Excellent foundation in technology, including experience with infrastructure, Active Directory, applications, and workstations.
* Strong inter-personal skills - enjoy relating with staff & clients.
* Solid problem-solving skills - be able to take a challenge and break it down.
* Committed professionalism - showing up on time, working hard, and no office politics! (We have each other's backs and are committed to helping one another succeed)
* Deal maturely with the pressures of the job and take ownership over your own work. (We do not micromanage - instead setting goals and providing resources and support)
* Love working as a team.
* Desire for career and personal growth.
* Ability to flourish in a fast-paced environment.
* Multiple years in the industry, supporting IT.
* Multi-task with exceptionally high consistency and attention to detail.
* Excellent technical and business aptitude, with an ability to learn quickly.

TECHNICAL QUALIFICATIONS & SKILLS REQUIRED

* 4+ years of experience in full time IT support or management
* A solid understanding of system best practices, including areas of workstation, server, network, and peripheral support and deployment

Location
We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely, but we do hold team meetings and all-staffs in person (when there are not health concerns). We also maintain a beautiful office in Manchester, NH, and we encourage each team member to choose their own balance of home and in-office work, that maximizes wellbeing. Applicants must live within driving distance as travel to the office and client sites is required.

Benefits and Comp
This is a full time, salaried position with a full benefits package, including 75% of medical costs covered for the entire family. Benefits also include: 401(k) with 3% match, training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs), laptop, smartphone, charitable program, 3 weeks of starting PTO (4 weeks after 2 years), and long-term sabbatical benefits.

Application
We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications: jazz.co, jazzhr.com, and applytojob.com

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Job Type: Full-time%58047475%

Keywords: Mainstay Technologies, Manchester , Client IT Manager, Executive , Manchester, New Hampshire

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