Teller Manager (US) - Manchester
Company: TD Bank Group
Location: Manchester
Posted on: August 6, 2022
Job Description:
Company OverviewAbout TD Bank, America's Most Convenient Bank -
TD Bank, America's Most Convenient Bank, is one of the 10 largest
banks in the U.S., providing more than 8 million customers with a
full range of retail, small business and commercial banking
products and services at approximately 1,300 convenient locations
throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas
and Florida. In addition, TD Bank and its subsidiaries offer
customized private banking and wealth management services through
TD Wealth -, and vehicle financing and dealer commercial services
through TD Auto Finance. TD Bank is headquartered in Cherry Hill,
N.J. To learn more, visit Find TD Bank on Facebook at and on
Twitter at .TD Bank, America's Most Convenient Bank, is a member of
TD Bank Group and a subsidiary of The Toronto-Dominion Bank of
Toronto, Canada, a top 10 financial services company in North
America. The Toronto-Dominion Bank trades on the New York and
Toronto stock exchanges under the ticker symbol "TD". To learn
more, visit .Job DescriptionJob Description Depth & Scope:
- Leads and supports a team of service colleagues in achievement
of a positive customer and colleague experience and provides
day-to-day team leadership, work direction to ensure effective and
efficient delivery of service/advice activities and/or solutions
while maintaining operational compliance in store cash controls and
procedures as well as regulatory guidelines
- Leads all activities related to the Teller line from Operations
to sales and servicing; including Teller Coaching and performing
effective lobby leadership
- Leads a team in completing day-to-day
processes/transactions/activities, involving multiple steps and
systems
- Requires knowledge and understanding of a range of products and
services, processes and systems in a set of focus areas, where
transactions could be characterized by low to moderate risk
- Responsible for Vault Management, including the auditing,
reporting, and balancing of the Store Currency and transactions.
Manages the Store currency levels, tracks currency shipments and
deliveries
- Requires process management knowledge and a good understanding
of the business and operational function areas supported as they
lead the operational standards of the Store, including but not
limited to cash handling, control of negotiable items, preventing
fraud, managing controllable expenses, promoting integrity,
Customer privacy and colleague safety
- Engages Customers, assesses needs, responds by providing
service(s) or guidance
- Closely monitors workflows, prioritizing tasks and delegating
duties and responsibilities and work focus time horizon is
generally short term
- Coaches Teller team on financial transactions, customer
experience, effective referral opportunities
- Plans, organizes and coordinates the activities for own area
and resolves operational issues
- Manages team requiring workforce to decision on acceptable
level of risk - specifically low risk potential (loss/reputational)
transactions and/or requests
- Provides decision making authority of issues managed generally
limited to non-standard issues or exceptions
- Provides leadership on day to-day issues on the Teller line,
determining the most appropriate course of action for resolution,
or escalates as required
- Leads by example and coaches Teller team on achieving
individual performance metrics
- Partners with Store Leadership to achieve both store and
individual performance metrics
- Ensures accurate use of all equipment by
staffRequirementsEducation & Experience:
- Undergraduate degree preferred and/or
- 2+ years of relevant experience
- Excellent organization, interpersonal and communication
skills
- Sound judgment in decision making and problem solving
- Demonstrated knowledge of Banking Compliance
RegulationsHours40, including weekendsInclusivenessAt TD, we are
committed to fostering an inclusive, accessible environment, where
all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the
diversity of our customers and communities in which we live in and
serve, and creating an environment where every employee has the
opportunity to reach their potential.If you are a candidate with a
disability and need an accommodation to complete the application
process, email the TD Bank US Workplace Accommodations Program at .
Include your full name, best way to reach you, and the
accommodation needed to assist you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.Colorado Residents
OnlyFor an overview of TD's Benefits program, please visit Colorado
Residents OnlyFor additional information regarding the compensation
of this position, please
Keywords: TD Bank Group, Manchester , Teller Manager (US) - Manchester, Executive , Manchester, New Hampshire
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