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Director, eCommerce Product Management

Company: Bob's Discount Furniture
Location: Manchester
Posted on: May 13, 2022

Job Description:

The Director of eCommerce Product Management will be responsible for leading and related digital products throughout the product life cycle - vision, strategy, planning, execution, and measurement - in support of the company's eCommerce and omnichannel strategies and growth objectives. Reporting to the Vice President of eCommerce, you will play a critical role in the success of our fast-growing $200+ million eCommerce channel and in increasing eCommerce share of $200 billion overall company sales. You will work directly with owners across IT, Design & UX, Marketing, Merchandising, Customer Experience, Store Operations, Delivery, Customer Support, Finance and Business Intelligence to discover and deliver effective solutions and best-in-class digital experiences. You will not be afraid to sign up for results, even when this means working through others to achieve desired outcomes. Job Responsibilities Define long term eCommerce and omnichannel product strategies and roadmaps in support of eCommerce growth and our omnichannel strategy Working in close partnership with cross-functional partners/stakeholders, lead eCommerce enhancements and new feature/capability buildout from conception to completion Assess and identify product opportunities to determine which are worth pursuing. Develop business cases as needed to justify investments. Guided by customer research, analytics, and best practices, determine the right features for a product to ensure its effectiveness within the market Oversee product strategy development and define the steps required to bring the product to fruition Prepare product business requirements and use case documents with prioritized features and corresponding justification Work with external 3rd parties to assess and optimize partnerships, set and align roadmaps, plan projects and identify risks and opportunities Use customer feedback and site analytics to identify customer and/or conversion pain points and guide enhancements and ongoing development Be an expert with respect to the competition, tracking industry trends and the competitive landscape Envision and build an internal team of product managers Propose and manage overall budgets to ensure success Run beta and pilot programs with early stage products Act as a leader within the company Capabilities Influencing cross-functional teams, stakeholders and key executives through use of data and logic Owning the strategy and feature definition that goes into the development of a product, specifying requirements for its production and launching its features Communicating to the product team the various constraints of the business - from merchandising, marketing, sales, operations, customer service, finance and legal - Collaborating closely with designers, engineers, operators and analysts to discover and deliver effective solutions to market, on time and within budget Contributing to the product team a deep knowledge of our users and customers, and the data about how they engage with our products Analyzing data to derive meaningful insights and quickly diagnose and correct any problems Agile mindset, adjusting quickly to shifting priorities, multiple demands and rapid change Key Skills Communication, leadership and teamwork Problem solving and analysis Strategic and critical thinking Organizational and planning Judgment and decision making Self-management Team management Presentation Negotiation Customer orientation Qualifications Minimum 10 years experience as a Product Manager Demonstrated success and extensive experience defining and launching excellent digital products Advanced understanding of the techniques and methods of modern product discovery and product delivery Excellent written and verbal communication skills Proven ability to influence cross-functional teams without formal authority Examples of effective documents delivered in the past Experience with eCommerce platforms and applications (SAP Commerce Cloud a plus) Proficient in relevant software applications Experience in the retail industry preferred Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend - whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob's truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob's Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!

Keywords: Bob's Discount Furniture, Manchester , Director, eCommerce Product Management, Executive , Manchester, New Hampshire

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