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Service Manager

Company: Allegiance Trucks
Location: Manchester
Posted on: November 18, 2021

Job Description:

US-NH-ManchesterID: 2021-1449Category: ServiceType: Regular Full TimeOverviewWe are Allegiance Trucks, the fastest growing commercial truck dealer in the Northeast with over 20 locations in 8 states, and we are changing the experience our customers have when it comes to buying, leasing, financing, servicing, and finding the right parts for your truck. Our mission is to work as one for our customers and make commercial trucking easier. We know that the key to our success lies with our people, and we want people who want more than just the next job. We could be the turning point in your career growth. We provide excellent opportunities to grow in knowledge, skills, and income. We believe in an engaged workforce with an active and hand-on leadership team. At Allegiance, everyone has a role in our success and we value everyone's contribution. Want to make a difference and be connected to an engaged group of people in a growing company? Come to Allegiance.ResponsibilitiesPrimary Responsibilities

  • Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks.
  • Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
  • Oversees a staff of diesel technicians, administrative staff and delivery drivers
  • Management of parts and tire inventories
  • Able to recognize warranty failures, warranty claims and process of warranty recovery
  • Manage service requests of commercial truck leasing customers with urgency and professionalism
  • Develop and manage relationships with vendors and suppliers
  • Assist management team in preparing an Annual Business Plan and Budget.
  • Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are metSafety and Compliance
    • Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396). Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
    • Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
    • Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
    • Develop, communicate and enforce established company safety policies and procedures.
    • Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.Sales and Customer Relations
      • Create and maintain positive relationships with all customers.
      • Maintain minimum 90% Customer Retention Rate.
      • Investigate and establish course of action for customer maintenance issues and problems.Department and Personnel Management
        • Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
        • Implement and monitor shop productivity measures.
        • Create shop environment that assures cleanliness, safety and customer focus.
        • Develop, implement and promote service training.
        • Assist in collection of past due invoices as needed.
        • Handle all customer, employee and vendor issues in a professional and courteous manner.Qualifications
          • Consistent track record of successfully meeting and exceeding sales goals
          • Minimum high school diploma or GED equivalent required
          • Minimum 5-7 years of automotive/trucking management experience
          • Valid driver's license and satisfactory Motor Vehicle Report (MVR)PM20PI153307413

Keywords: Allegiance Trucks, Manchester , Service Manager, Executive , Manchester, New Hampshire

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