Principal Customer Support Management Professional - FAA

Company: Honeywell
Location: Manchester
Posted on: November 14, 2021

Job Description:

The future is what we make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.--That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isnt just about developing cool things. Thats why all of our employees enjoy access to dynamic career opportunities across different fields and industries.-- Honeywell is an equal opportunity employer. You will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.-- Manage a team of customer experience employees to ensure all customer needs and expectations are met.-- You responsible for--coordination with your team, internal functions, as well as our Business--Process Outsoursing (BPO) supplier. You will have oversight of--the order management and customer service processes and people within our--Global Customer Experience organization.-- You will act as a change agent and look for ways to improve Customer Care processes. Help Honeywell be the customer's top choice by managing an effective Customer Service Organization
Build up your business acumen while learning to address customer needs in today's dynamic global economy
Lead team efforts to solve complex problems Key Responsibilities -- People Management -- Problem Solving -- Task Management -- Strategic / Project ManagementYOU MUST HAVE -- 7+ years of experience in customer service -- Must be a US Citizen due to export control laws --WE VALUE -- Excellent organization and project management skills -- Bachelor's Degree preferred -- An ability to direct, lead, and motivate others -- An understanding of business drivers -- An ability to manage complex situations -- Management / supervisory experience -- Experience with SAP, Customer Portals, SaleForce.com, Excel and reporting systemsAdditional Information

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