Assistant Store Manager - CMN (Manchester, NH)
Company: NGP Management
Location: Manchester
Posted on: January 12, 2021
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Job Description:
You are applying for work with a franchisee of Dunkin' Donuts,
not Dunkin' Brands, Inc., Dunkin' Donuts or any of their
affiliates. Any information you submit will be provided solely to
the franchisee.--If hired, the franchisee will be your only
employer. Franchisees are independent business owners who are
solely responsible for their own employees and set their own wage
and benefit programs that can vary among franchisees. Primary
Purpose: Responsible for the general operations of a single-unit
store in conjunction with the Store Manager. The Assistant Store
Manager primarily works opposite Store Manager schedule, or in
place of the Store Manager, to extend managerial presence and
supervision. Our goal is to make sure every customer receives fast,
accurate and friendly service and product, every time they visit
our stores. To meet this goal, we hire and train Assistant Store
Managers to perform well and consistently in major areas listed
below.Essential Duties and Responsibilities: Leadership &
Communication* Ensures that a "Person in Charge" is assigned and
present always.* Follows all policy and procedures as laid out in
the Rules of the Shop and the employee handbook* Complies with all
proper uniform standards and sanitation/hygiene requirements* Is
present for all assigned shifts, and holds self-accountable for
ensuring successful execution of each assigned shift, including
transition to PM shift (i.e.: ensures closers are scheduled and
present in compliance with all labor laws and Scrivanos Group
standards)* May need to stay late, come in early or report for
shifts outside of the normal schedule* Promotes Team Service
standards by staffing and deploying effectively* Meets requirements
of assigned training program, including (but not limited to) OLU
management requirements of Basic Management Training, Human
Resource Training, and ServSafe certification; 5-week management
training program* Communicates appropriately with supervisor (Store
Manager, District Manager) regarding product outages, equipment or
maintenance needs, and other relevant topics as needed* Actively
delegates tasks using the Daily Shift Plan and verbal
communication; follows up and holds others accountable for
completion of tasks* Demonstrates practical knowledge,
problem-solving and decision-making skills; anticipates problems
and develops workable solutionsProduct Quality* Coordinates the
consistent planning, training, coaching and preparation of all
products* Ensures proper preparation of all product (i.e.:
sandwiches, coffee orders) per spec and/or customer preference*
Possesses ability to execute all positions worked per Dunkin'
Brands and Scrivanos Group standard for Speed of Service*
Understands and adheres to all quality standards (i.e.:
calibration, cleaning, temperatures, build-to's)* Utilizes and
maintains all sections required in the Red Book (temps, times,
production logs, etc)* Completes necessary and assigned tasks to
ensure service area, sales area, restrooms and parking lot are
maintained to the highest standards* Ensures proper levels of all
food, equipment and paper supplies are ordered and maintained in
order to operate efficiently and to standardGuest Service*
Consistently delivers and ensures crew executes great customer
service, with each interaction, through proper greeting, order
handling and execution, and payment processing* Displays a sense of
urgency and accountability when dealing with customers and crew o
Handles complaints quickly and effectively using the LAST process*
Possesses and demonstrates knowledge about all current marketing
promotions (POP), merchandising standards or special initiatives*
Manages shift to ensure Team Service quickly and accurately
assembles customer orders* Interacts with all crew members and
guests using clear and understandable communication* Completes and
utilizes Daily Shift Plan on every shift* Demonstrates ability to
meet and monitor service times through reports (if applicable) and
general awareness; delivers corrective action as necessary if
service times are not to standard* Drive Thru* Front
CounterTraining & Development* Works to retain crew that can meet
standards expectations always* Actively communicates, models and
trains proper POP execution, standards, and service times* Trains
all new hires using required training methods (i.e.: OLU
requirements, One Clear Path materials) o Tracks e-learning
completion using required documentation methods* Reviews e-learning
and practice on positions to ensure knowledge and proper execution*
Utilizes TTM, and consistently gives feedback and coaching to team
to improve performance and/or increase job knowledge* Achieves 90%
or better on Restaurant Operation Reviews, or similar score on
contemporary versions of Dunkin' Brands operational
inspectionsSafety & Sanitation* ServSafe certified* Maintains total
premises is to Dunkin' Brands and Scrivanos Group standards of
cleanliness and sanitation (i.e.: interior of restaurant, exterior
of premises, restrooms, food prep and storage areas, etc)* Utilizes
Master Cleaning Schedule, delegates tasks and follows up to ensure
completion by crew* Practices all safety and sanitation procedures
(i.e.: handwashing, 3-sink set-up, proper rotation, etc)*
Understands and follows all OSHA, Board of Health, HazCom and
Dunkin' Donuts Employee Health StandardsAdministration* Responsibly
and ethically handles money and deposits in accordance with
Scrivanos Group standards; is aware of and can describe cash
policies and the role of Asset Protection in monitoring adherence
to these policies* Deposits cash daily at local bank and report
deposits as required by accounting standards* Handles over rings,
cash over/short in accordance with policy, and reports any other
potential cash problems to District Manager immediately*
Understands how to generate and review applicable reports (i.e.:
hourly readings, DT reports, P-mix, etc) as required by Store
Manager, District Manager or Director* Assists and has working
knowledge of inventory execution (weekly food, monthly
paper)Profitability* Assists Store Manager to maintain the
operational efficiency and profitability of the store to meet or
exceed the store's sales expectations* Demonstrates teamwork with
other members of management (Store Manager, District Manager, other
managers in district) to plan, develop and implement sales-building
methods* Assists Store Manager to meet or perform under food cost
budget percentage, set by Vice President; develops and implements
solutions to control food waste and cost variance* Assists Store
manager to meet or perform under labor cost budget percentage, set
by Vice President; controls employee turnover and overtimeJob
Qualifications:* 2+ years in a food service/retail environment*
Strong interpersonal and leadership skills* Judgment, tact, and
diplomacy to effectively resolve conflicts* Intermediate PC skills
- ability to use basic word processing and spreadsheet software for
internal communications and data analysis* Must have access to a
personal vehicle and hold a valid driver's license EEO StatementIt
is a fundamental policy of the Company not to discriminate on the
basis of race, color, religion, sex, national origin, age, handicap
or disability, genetic information, citizenship, veteran or
military status, or any other protected classification under state
law with respect to recruitment, hiring, training, promotion and
other terms and conditions of employment.It is the policy of the
Company to base employment decisions solely upon an individual's
qualifications relating to the requirements of the position for
which the individual is being considered.--It is also the policy of
the Company to recruit, hire, and promote the best qualified
persons for all jobs without regard to race, color, religion, sex,
national origin, age, handicap or disability, genetic information,
citizenship, veteran or military status, or any other protected
classification under state law.--It is the policy of the Company to
ensure that all personnel actions such as compensation, benefits,
transfers, layoffs, Company-sponsored training, promotions,
terminations and disciplinary actions are applied equally.Other
DutiesPlease note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this
job.--Duties, responsibilities and activities may change at any
time with or without notice.
Keywords: NGP Management, Manchester , Assistant Store Manager - CMN (Manchester, NH), Executive , Manchester, New Hampshire
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