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Traffic Manager

Company: CCA Global Partners
Location: Manchester
Posted on: March 26, 2020

Job Description:

Landing that perfect dream job could be right under your nose as a Traffic Manager in our Manchester Office for our Carpet One Floor & Home division. In this position you will be responsible for managing project workflow and processes for Carpet One Floor & Home's local digital marketing programs. The primary objectives are to ensure project work deliverable's for Carpet One members are balanced, on schedule, and meet quality standards. Responsibilities include providing logistical support to the program management team including; process coordination, progress tracking, reporting, analysis, and documentation. The Traffic Project Manager works collaboratively with the program management team to recommend process improvements and ensure Carpet One members receive digital services that are of the highest quality and produce the highest levels of satisfaction. Project deliverables include: custom website content, website graphics, promotional content, social media posts, local directory listing updates and online review management. The Traffic Project manager shares in the responsibility for all member digital projects and plays a key role at ensuring completion on time and within defined procedures. This position will be able to confidently address needs, resources, and successfully manage the internal process from inception through execution.

This individual serves as the project liaison among four internal teams: Accounts, Social, Content, and Web Production. The candidate must have experience in leading all aspects of a technical and/or creative project; be comfortable interfacing with client members; have the ability to prioritize and multitask in a dynamic, fast-paced, technology-driven environment, and work effectively and calmly under deadlines.

Our Traffic Manager will:

  • Collaborate with the program management team to implement program enhancements and streamline workflow for Carpet One member digital program.
  • Ensure that all project work deliverables and work from account team flows efficiently to social, content and web production teams. They are responsible for clarifying and resolving questions on deliverables, keeping projects on deadline and keeping all parties updated on the progress.

    • Guide the account team in answering member questions, provide member support and review special requests while monitoring team workload to ensure member program satisfaction as well as team efficiencies.

      • Ensure adherence to established processes, deliverable guidelines, and workload allocations.

        • Establish and communicate content deadlines, project priorities, and workflow processes for the team.

          • Analyze and report to program management team on workload and workflow efficiency.

            • Assist with member invoicing, credit processing, sales forecasting and P&L review.

              Do our requirements match YOUR background?

              This position requires a Bachelor's Degree with 5-8 years of experience in project management, program marketing or account management. This position requires the ability to multitask, organize and collaborate. Strong decision-making and prioritization are essential to make sure everything runs smoothly. The Traffic Project Manager schedules, monitors and adjusts deadlines and resources as needed.

              Additional skills required include time-management, an eye for detail and problem solving skills. Proficiency with Excel and project management software is also important. Knowledge of design resources and previous traffic experience, whether that's in an agency or corporate setting.

              Other background requirements include:

              • Excellent people management skills
              • Solid knowledge of digital marketing, content marketing, social media and website management
              • Resourcing experience with high volume traffic projects
              • Working knowledge of excel, familiarity with HTML
              • Skilled at managing conflict and working under pressure

                How we take care of YOU:

                • We were recognized as one of New Hampshire's Best Companies to Work For in 2013, 2014, 2015, 2016, and we made it into the Hall of Fame in 2017!
                • We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
                • We recognize YOU for your accomplishments and contributions through development, growth and compensation!
                • We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life's various stages and situations.

                  Carpet One Floor & Home

                  Carpet One Floor & Home is North America's leading floor covering retailer, with 1,000 independently owned and operated locations in the United States, Canada, Australia, and New Zealand. Carpet One Floor & Home stores are known for a broad selection of carpet, wood, laminate, ceramic, vinyl, and area rugs, including exclusive brands like Bigelow and Lees. They offer a unique customer experience with the exclusive SelectAFloor merchandising system that simplifies the shopping experience and The Beautiful Guarantee, which guarantees that the customer will be 100% happy with their floor. Carpet One Floor & Home is also the home of the exclusive Healthier Living Installation system.

                  EOE M/F/D/V

Keywords: CCA Global Partners, Manchester , Traffic Manager, Executive , Manchester, New Hampshire

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