IT Development - Support Engineer

Company: Exacta Systems
Location: Manchester
Posted on: June 23, 2022

Job Description:

IT Development - Support EngineerLocation: Manchester, New HampshirePlease note that having residency in Manchester, New Hampshire or commutable distance is a condition of employment. While a portion of this job is remote it will require frequent travel to our customers for IT Deployment in the Manchester New Hampshire area. -This is a full-time hybrid role with 50% IT Deployment in our New Hampshire Market and 50% off-site Systems Engineer. -Exacta Systems is an industry leader that provides robust innovative solutions to gaming entertainment.IT Development and Support Engineer will join our IT team to help deploy, monitor, and support our systems and network infrastructures across multiple locations This person is both technically skilled and an expert working with customers. What you will do:

• Monitor all aspects of customer environments utilizing PRTG and other tools to address existing and incoming alerts.
• Ability to own and resolve to completion issues that impacts NH customers and/or other sites.
• Accurately estimate time required to complete task and responding to customer with accurate and timely updates as you work through the solution.
• Continuously update both our corporate and customer systems and networks with new security patches, firmware, etc. -After-hours patching and system maintenance required -
• Work closely with developers in test environment to ensure functional requirements are met and fully tested prior to deployment.
• Collaborate with engineers and technical support personnel to assist with product deployments and support to customer locations in the field. -
• Monitor and resolve employee IT issues as they arise via ticketing system.
• Contribute to technical and creative problem solutions and assist with the development and deployment of new solutions to increase productivity and reliability.
• Maintain SOC compliance and participate in remediation of systems issues pertaining to compliance vulnerabilities and attacks.
• Routinely troubleshoot failed hardware, working with ISPs to troubleshoot Internet for site-to-site VPN connections and with our layer 3 networks, in addition to with vendors such as Fortigate, HPE, Aruba, Cisco, Dell and Ubiquiti for warranty/support issues.
• Maintain basic cloud infrastructure (Amazon Web Services and Microsoft Azure), such as Virtual Machines and Snapshots. -What we are looking for:
  • Confidence in creating a layer 3 network, redundant server Windows Active Directory Infrastructure.
  • Excellent customer service capabilities.
  • Experience with ticket management and technical monitoring/remediation workflows.
  • Linux System, VMware, and Docker system management.
  • Must have and maintain a current/valid driver's license.
  • Must be able to obtain and maintain a Gaming/Horse Racing License in multiple states
  • Knowledge of Gaming Operations, Hardware, Systems and basic electronics.What we offer:We realize our employees are our most valued resource and our goal is to promote a healthy work/life balance, we offer a variety of benefits including:
    • Competitive compensation
    • 100% Company paid health, dental, vision coverage for employees
    • Paid Holidays
    • Paid Time Off
    • Paid Sick Time
    • 401 (k) retirement plan with company match
    • Tuition reimbursement

Keywords: Exacta Systems, Manchester , IT Development - Support Engineer, Engineering , Manchester, New Hampshire