General Manager, Cabin Cleaning Services

Company: ABM Industries
Location: Boston
Posted on: March 8, 2026

Job Description:

Compensation: $115,000.00 - $130,000.00 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management Position Summary: The General Manager leads our aviation cabin services operation at a major airline hub in Boston Logan Airport. This role oversees large?scale teams responsible for delivering high?quality cabin cleaning services in a fast?paced, highly regulated aviation environment. The GM ensures operational excellence, drives safety and compliance standards, strengthens client relationships, and manages performance outcomes across staffing, budget, and service delivery. This leader will champion a people?first culture, optimize workforce scheduling, and ensure our teams consistently support an exceptional passenger experience. Operational Leadership Oversee daily cabin cleaning operations for a high?volume aviation client, ensuring service quality, safety, and regulatory compliance. Lead a workforce of up to 400 team members, including managers and supervisors, while promoting a positive and performance?driven culture. Optimize staffing, scheduling, and workflow efficiency in a fast?paced airport environment. Client & Stakeholder Management Build and maintain strong relationships with airline leadership and airport partners. Serve as the primary on?site point of contact, addressing service needs, operational updates, and performance outcomes. Present monthly operational and financial results to both internal and external stakeholders. People Leadership & Development Recruit, develop, coach, and mentor management and front?line teams to support operational excellence. Implement training and skill?development programs aligned with aviation safety and customer experience standards. Manage performance, corrective action, and employee engagement initiatives. Safety, Quality & Compliance Partner with Safety and Quality teams to execute metric?based safety programs that meet aviation requirements. Ensure compliance with airport regulations, client protocols, and industry standards. Drive continuous improvement across quality assurance audits, incident prevention, and process enhancements. Financial & Administrative Management Manage budgets, payroll, resource allocation, and cost?control initiatives. Identify and implement cost?savings opportunities without compromising service quality. Prepare and deliver operational reports, proposals, and performance documentation on schedule. Required Bachelor’s degree or equivalent experience in operations, aviation services, hospitality, or related fields. 5 years of leadership experience in large?scale operations (aviation, hospitality, transportation, logistics, or similar industries preferred). Experience managing large teams (200 employees) through multiple layers of leadership. Demonstrated ability to manage budgets, staffing plans, schedules, and operational KPIs. Strong communication, client?facing, and conflict?resolution skills. Proven success working in fast?paced, regulated, or 24/7 environments. Preferred Experience in airport operations, airline services, or aviation cabin cleaning. Knowledge of FAA, TSA, or airport?related safety protocols (training provided if needed). Experience building client relationships at the director/executive level. About Us ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350 offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.

Keywords: ABM Industries, Manchester , General Manager, Cabin Cleaning Services, Customer Service & Call Center , Boston, New Hampshire